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Director, Network & Communication Systems

Company: Tailored Brands
Location: Houston
Posted on: June 12, 2021

Job Description:

Tailored Brands, Inc.'s purpose is to help our customers love how they look. We accomplish this by providing a personal, convenient, one-of-a-kind shopping experience with compelling products and world-class service. We help fulfill this mission by providing our employees with an engaging and inclusive workplace focused on teamwork, growth and respect.

Position Summary:

This position is responsible for providing operational leadership and guidance in support of all networking and voice systems in retail stores, distribution centers and corporate offices. In addition, this individual will collaborate with IT and Business leaders to develop strategies and implement solutions enabling the current and future state of the business.

Key Accountabilities:

  • Responsible for team providing 24x7 support of all networking and voice systems
  • Partner with various levels of management to develop a strategic roadmap ensuring network and voice systems will support the current and future state of the business.
  • Manage assigned resources to ensure operational and project related tasks are completed on time and on budget.
  • Develop and maintain strong partnerships with key business stakeholders.
  • Collaborate with team members and external partners to architect and deploy highly available network and voice related solutions
  • Develop KPIs and summarize performance data for leadership team.
  • Develop and execute on operational plans to improve performance based on KPIs.
  • Champion best practices and serve as a subject matter expert pertaining to network and voice systems
  • Maintain network best practices and ensure regular coordinated maintenance is performed across all environments
  • Conduct post mortem meetings and analysis of system outages to ensure root cause is identified and addressed appropriately.
  • Mentor team members and foster an environment of empowerment and accountability.
  • Manage relationships and contracts with various third party providers.
  • Additional duties as assigned

Skills/Abilities/Experience & Qualifications:

  • Bachelor's degree in Computer Science or related field desired.
  • Industry recognized certifications desired (CCIE, CCNP, JNCIE, CompTIA, etc.)
  • 5 years' IT management experience
  • Managing network switches, network firewall
  • Voice network
  • Software-defined Wide Area Network (SD-WAN)
  • IT services management- operational process - service now
  • Contact center and call center experience
  • In-depth knowledge of network design and security best practices
  • Experience with customer contact and call centers solutions
  • Demonstrated ability to analyze reports and research complex issues
  • Excellent interpersonal, verbal and written communication skills
  • Experienced in delivering reports, presentations and recommendations to Executive levels.
  • Proficient with Microsoft Office and other reporting tools
  • Strong analytical, organizational, prioritization and time management skills
  • Ability to easily accept and adapt to change and new challenges
  • Authorized to work for any employer in the United States
  • Ability to pass a thorough background check

Work Environment, Physical & Mental Demands

  • Ability to sit and work at a computer keyboard for extended periods of time.
  • Ability to stoop, kneel, bend at the waist, and reach on a daily basis.
  • Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment.
  • Ability to work at least 40 hours per week from the Company's Houston, Texas corporate office with flexibility based on project needs
  • Regular and on-time attendance
  • Able to lift and move up to 25 pounds occasionally

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Keywords: Tailored Brands, Houston , Director, Network & Communication Systems, Other , Houston, Texas

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