HoustonRecruiter Since 2001
the smart solution for Houston jobs

Senior Patient Affairs Specialist

Company: Baylor College of Medicine
Location: Houston
Posted on: June 12, 2021

Job Description:


The Senior Patient Affairs Specialist provides information to patients and maintains good patient rapport. Obtains insurance pre-certifications and verifications and ensure reimbursement from patients or other responsible parties. This is a mandatory onsite position in the Physician's office, with no option to work from home.

Job Duties

  • Responds to and assists physicians with patient questions.
  • Obtains benefits, creates estimates for patient out of pocket, and submits authorizations for services.
  • Follows up on submitted authorizations, notates authorization in appropriate area in Epic for all services.
  • Contacts patient to collect out of pocket expenses.
  • Contacts departments regarding missing clinical information if required by insurance company.
  • Contacts PCP offices to obtain referrals.
  • Understands high level specialty services authorizations.
  • Updates referral statuses and collection efforts in Epic.
  • Answers Insurance Verification Helpline and solves insurance issues for patients, physicians, and departments.
  • Responds to specific account inquiries by management.
  • Creates estimate letters that are electronically forwarded to patients to inform them of their financial responsibility.
  • Provides and explains educational material to patients.
  • Investigates insurance coverage and demographics.
  • Reseraches claims denied for no authorization and performs retro authorizations
  • Answers phones and provides information to patients or takes detailed messages and routes them to the appropriate party.

Minimum Qualifications

  • High school diploma or GED.
  • Three years of relevant experience.

Preferred Qualifications

  • Epic experience preferred.
  • Infusion experience and general specialty services benefits and authorization experiences a must.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.



Keywords: Baylor College of Medicine, Houston , Senior Patient Affairs Specialist, Other , Houston, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Houston RSS job feeds