PTAC Service Account Spec 2

Company: Goodman Manufacturing
Location: Waller
Posted on: June 12, 2021

Job Description:

Overview

PTAC Service Account Spec 2

The Opportunity

Goodman is seeking a professional, skilled individual for our PTAC Service Account Spec 1.Provide support to independent service companies & end users via phone or written correspondence; provide part information to customers. Evaluate requests for product repair or exchange. Input caller/product information into Microsoft Dynamics CRM - Customer Relationship Management call tracking program. Dispatching independent companies to perform warrantable repairs and process warranty claims. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website http://careers.daikincomfort.com, and submitting your resume.

Responsibilities

May include:

• Contact independent service companies via phone or written correspondence for the purpose of soliciting services to support installed products.
• Update and maintain national servicer database via mainframe or other database systems.
• Input caller/product information into call tracking database.
• Verify with credit department if potential customer meets the qualifications to officially become a customer
• Perform other duties as assigned by supervisor/manager.Instruct new customers/servicers in proper warranty and service procedures
• Process claims made by dealers for PTAC & RAC products.Consult with Sales, Credit and Warranty group regarding customers and status on a frequent basis
• Dispatch warrantable repairs to area dealers through software.
• Forward higher level customer needs to the service support specialist department
• Main point of contact for customers/end users requiring service for PTAC & RAC products.
• Assemble and mail new servicer startup materials (provide dealer agreements and create MAPICS account).

Qualifications

• 2-3 years' work experience in office environment and customer service
• High school diploma or equivalent (for example GED)
• Associate's degree a plus
• Communication & Collaboration with team members and customers - ability to communicate ideas to instruct, inform, persuade or motivate co-workers.
• Digital skills: Technology, Media & the Internet - skills in word processing, data management and presentations (Microsoft Office Applications proficiency - Word, Excel).
• Critical Thinking & Problem Solving - inductive and deductive reasoning, analysis and interpretation to generate possible solutions and responses to problems.
• Excellent customer service skills

The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Postal Code

77484

Keywords: Goodman Manufacturing, Houston , PTAC Service Account Spec 2, Other , Waller, Texas