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Sales Supervisor/Manager (The Galleria)

Company: Tommy John
Location: Houston
Posted on: June 12, 2021

Job Description:

Tommy John is a comfort-focused lifestyle brand committed to solving the problem people have with their clothing. Most well-known for reimagining the fabric, fit and function of underwear and undershirts, Tommy John has spent the past decade making the online and in-store shopping experience more comfortable. We were featured on The Tonight Show Starring Jimmy Fallon, CBS This Morning, New York Times, Esquire, GQ, Golf Digest, Fortune, Fast Company, CNBC, and Business Insider's list of "Top 51 Companies That Are Changing the Way We Shop". We are constantly on a mission to add smart, innovative and proactive team members, and are looking for a Sales Supervisor/Manager to join our Houston Galleria store location.

This individual will support our Store Manager and retail team in all aspects of store operations including; associate management, stock disposition, merchandise displays but especially customer relations. The Sales Supervisor/Manager is expected to bring innovation, creativity, and enthusiasm to our team. The ideal candidate is someone who has proven success in time management, high energy, attention to detail, offers outstanding customer service and possesses excellent people management skills.

Responsibilities:

  • Consistently demonstrate Tommy John's customer first selling standards to deliver a positive customer experience and achieve daily sales goals
  • Act as an ambassador of our Tommy John values; lead by example and demonstrate integrity and an ability to earn trust
  • Proactively resolve escalated customer concerns in the utmost professional manner
  • Promote awareness and growth of Tommy John by encouraging associates to inform customers about the brand social media channels and hashtags
  • Supervise register sales transactions to ensure they are completed accurately and efficiently in accordance with established cash control procedures and customer service guidelines
  • Prepare and monitor rolling inventory and annual fiscal inventory
  • Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift
  • Reflect brand style, key looks and dress code; encourages associates to update/maintain their brand representation
  • Communicate presentation standards and replenishment needs to ensure that the store is always customer-ready
  • Maintain a neat, clean and organized sales floor, fitting room(s) and stockroom to ensure the store environment is safe and presentable for employees and customers
  • Create an environment of teamwork and collaboration

Requirements:

  • High School Diploma or higher education (Bachelor's degree in Retail Merchandising, Business or related field preferred)
  • 4 years of proven sales experience in a fashion/retail environment, with at least 1 year in a leadership role
  • Excellent written and verbal communication skills; ability to delegate and explain tasks effectively
  • Approachable and effective listener with the ability to motivate, train and develop team
  • Exceptional organizational + merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
  • Ability to stand and walk around for extended periods of time, with short breaks
  • Ability to work a flexible schedule including evenings, weekends and holidays
  • Ability to lift in excess of 30 pounds

Some awesome parts of working at Tommy John:

  • Tommy John Employee Discount
  • Flexibility
  • Tons of Snacks
  • Countless Happy Hours
  • Great work environment

But, don't just take our word for it. Check out #WorkAtTommyJohn on Instagram for a behind the scenes look!

Keywords: Tommy John, Houston , Sales Supervisor/Manager (The Galleria), Other , Houston, Texas

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