Program Manager - Heart & Vascular Service Line
Company: Memorial Hermann Health System
Posted on: July 22, 2021
At Memorial Hermann, we're about creating exceptional
experiences for both our patients and our employees. Our goal is to
provide opportunities for our diverse employee population that
develop and grow careers in a team-oriented environment focused on
Every employee, at every level, begins their journey at Memorial
Hermann learning about the history of the organization and its
established culture built on trust and integrity. Our employees
drive this culture, and we want you to be a part of it.
Position is responsible for managing, and supporting strategic and
operational initiatives for an assigned Service Line by working in
collaboration with service line leadership, care delivery sites,
regional administration, management teams, and medical staff in
accordance with established goals and benchmarks. Additionally,
responsible for supporting business development to ensure
successful implementation of strategic plans in order to achieve
business objectives and enhancing existing lines of business by
establishing relationships with physicians, customers, and patient
relations. The Program Manager of Service Line will directly report
to either a Service Line VP, Service Line Program Director or Care
Delivery Site (CDS) as appropriate and operate with accountability
to the CDS Leadership, Program Director-Service Line, Vice
President of the Service Line, and SVP of the Service Line.
Education: Bachelor's degree in Business Administration or
Associates degree in related field; Master's preferred.
Licenses/Certifications: see requirements per Service Line
- Women's & Children's - Current State of Texas license or
temporary/compact license to practice professional nursing
- H&V - EP Program Manager: RCIS preferred
- All other service lines - no licenses/certifications
Experience / Knowledge / Skills:
- Three (3) years of healthcare experience; Experience in
relevant clinical setting preferred.
- Demonstrated ability to communicate effectively (verbal and
written) with all levels of staff.
- Ability to lead initiatives and manage change.
- Demonstrates commitment to the Partners-in-Caring process by
integrating our culture in all internal and external customer
interactions; delivers on our brand promise of "Advancing health.
Personalizing care" through compassion, courage, credibility, and
commitment to community.
- Supports the development and monitoring of system-wide and/or
CDS initiatives in an assigned key service line ensuring the
highest quality care is delivered; identifies needs of
participating facilities and service line initiatives and works
with team to provide for accordingly; remains available, accessible
and visible to senior management; recognizes achievements and
accomplishments and provides ongoing feedback on performance.
- Carries out service line defined business strategy, adhering to
system and facility strategic goals; assists with development of
strategic business plans and operational analyses; stays up-to-date
on new developments in the field; reviews facility policies,
procedures, and systems; complies with all applicable regulatory
requirements and standards; conducts appropriate promotional
activities and participates in system/facility marketing
- Participates in overall service line strategic planning
initiatives and communication from Service Line and/or CDS to key
stakeholders; Supports the medical staff in the service area to
achieve growth initiatives, quality outcomes, operational
improvements and patient satisfaction.
- Where appropriate, coordinate and/or support Service Line
specific programmatic accreditation/designations for the system
and/or specified CDS to ensure requirements are met as stipulated
by a governing body.
- Leads and/or Co-Leads Service Line action plans to include
medical staff development, growth and other strategic and
operational issues as directed by the Program Director, Service
Line and/or Vice President of the Service Line or by care delivery
site leadership. All action plans directed by a Service Line leader
are to be completed in cooperation with care delivery site
leadership. Monitors revenue, contribution margin, quality metrics
and growth initiatives against targets; prepares and submits
designated reports; identifies and suggests actions to address
negative variances; participates in development of capital
- Supports the Network Performance Team (NPT) performance and
process improvement initiatives to ensure execution on strategic
initiatives driven by/with Care Delivery Site Executives,
Ambulatory, MHMG and Post-Acute care networks.
- Manages efforts to ensure the service line meets performance
metrics that reflect patient experience, customer service, quality,
and desired patient outcomes. Maintains current knowledge of
advancements and developments in service line treatments and
- May be involved in proactively seeking out opportunities to
develop business and capitalizing on market opportunities that are
presented, or enhancing existing business through established
relationships with physicians, customers, and patient
- Ensures safe care to patients, staff and visitors; adheres to
all Memorial Hermann policies, procedures, and standards within
budgetary specifications including time management, supply
management, productivity and quality of service.
- Promotes individual professional growth and development by
meeting requirements for mandatory/continuing education and skills
competency; supports department-based goals which contribute to the
success of the organization; serves as preceptor, mentor and
resource to less experienced staff.
- Other duties as assigned.
Keywords: Memorial Hermann Health System, Houston , Program Manager - Heart & Vascular Service Line, Other , Houston, Texas
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