Associate Clinical Representative - Houston (682263)

Job Summary

The Associate Field Clinical Representative provides clinical support and technical service for the ROSATM system once they have been purchased by a hospital. The Associate Field Clinical Representative also plays a critical role in the utilization of ROSATM system.

Principal Duties and Responsibilities

• Provide clinical case support for surgeries being performed with the ROSATM System • Using available tools/resources/materials, develop a hospital specific support plan with hospital administrators, surgeons, and hospital staff to enable independent use of the ROSATM System • Provide on site support for product demonstrations and educational initiatives to build local and regional market awareness • Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSATM system • Perform new system installations, preventative maintenance, and troubleshooting and repair for installed ROSATM systems following established processes Document and investigate product complaints to identify root cause analysis

Expected Areas of Competence

• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances. • Follow all internal communication and documentation policies (QA). • Provide product feedback and improvements to R&D Attend product trade shows and annual trainings as needed

Education/Experience Requirements

• B.S. in Engineering or M.S/Ph.D in Neuro or Biological Science • 0-3 years experience of field support, engineering, or other customer facing function preferably with a medical device company • Excellent communication, organizational and customer relation skills • Ability to work without specific direction on daily activities • Ability to determine one’s own schedule based on business needs Ability to apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered

Travel Requirements

Up to 80%

Additional Information

This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

EOE/M/W/Vet/Disability

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