Client Operations Support-Professional II
Posted on: September 15, 2021
In this position, you will manage the day to day interactions
with a specific client base as well as internal production
management, and staff as well as technology and development teams.
You will be responsible for client relationships, project
management and daily reconciliation and validation of work through
the production facility.
You will developing positive relationships with key client
personnel by fostering open communication, understanding their
internal structure and providing regular follow up as needed.
Providing client support and satisfaction at a professional level
with minimal supervision, answering questions, and resolves client
issues relating to products and services while providing
exceptional support to our clients. Continue to maintain industry
and product knowledge to assist in finding creative and alternative
solutions for our clients. Processing numerous transactions to send
and receive information while ensuring its accurate and timely
completion of assigned work. Additionally, prepare periodic reports
and activity logs on activities and client relationship status as
needed in an accurate and timely manner.
We are looking for the kind of person who can demonstrate a can-do
attitude; who would like to showcase your strong relationship
management, interpersonal and communication skills.
Basic Qualifications for Consideration:
Education: Bachelor’s degree or related work experience is
• 2+ years of experience required
• Experience supporting large key accounts required
• Requires excellent communication skills, both written and
• Requires excellent organizational skills, ability to multi-task
and maintain and even handed approach with clients and internal
contacts, while working with continually changing tasks in a fast
• Excellent math and Excel skills to provide client quotes, billing
• Excellent PC skills with detailed use of Word and Excel a must.
Access and PowerPoint would be a plus.
• Solid problem solving skills and can display innovation,
research, investigation and analysis
Who We Are: Output Solutions at Fiserv delivers business critical
communications to financial institutions, health and property /
casualty insurance providers, billers, retailers, travel and
entertainment companies, and advertising agencies nationwide. With
solutions including transactional document production and delivery,
and card manufacturing and personalization and direct marketing
services, we help our clients streamline operations to contain
cost. Building customer loyalty and generating incremental
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Keywords: Fiserv, Houston , Client Operations Support-Professional II, Other , Stafford, Texas
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