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REMOTE Bilingual Customer Service Representative (TX Resident)

Company: American Medical Response, Inc.
Location: Houston
Posted on: September 16, 2021

Job Description:

A large national client is searching for remote bilingual customer service representatives (Texas residents only) to join their mission to deliver quality and compassionate medical care, primarily in the areas of emergency and patient relocation services around the world. The selected candidate will be responsible for answering incoming calls from clients and patients and respond appropriately. They will also ensure appropriate levels of service, and diagnosis and charges are identified for service rendered and documented accordingly. The selected candidate will interact with staff members to resolve problems and ensure communication is positive and productive. They will maintain professional customer service to agents, patients, insurance companies, and more. This is an exciting opportunity to join a growing company with a strong mission!

- Healthcare or transportation industry experience

- Knowledge of Medicare, Medicaid and commercial claims

- Experience in a call center providing customer service
- High School Diploma or GED

- Effective written and oral communication

- Fluent in both Spanish and English

- Ability to type a minimum of 30 wpm

- Microsoft Office Suite

- Texas Resident

Keywords: American Medical Response, Inc., Houston , REMOTE Bilingual Customer Service Representative (TX Resident), Other , Houston, Texas

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