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IT Support Team Lead

Company: Universal Plant Services
Location: Deer Park
Posted on: September 16, 2021

Job Description:

An employer in Houston Texas is seeking an IT Support Team lead for a fast growing company in Deer Park, TX. This person is going to have a team of 3-4 IT Support Specialists reporting to them on a day to day basis. This person will support not only the 1,500 direct end users, but also support processes and procedures for internal employees on the help desk team, as well as indirectly oversee other individuals on the software and product support team as well. This person will be working typical Monday-Friday 8 AM-5 PM with occasional remote work as needed. However, their day to day responsibilities are going to be 85% management/leadership and 15% as an escalation point for all end user support specialists. The ideal candidate will have worked in a small to mid-size environment and be passionate about company culture.

Related certifications - scrum master, product owner, Microsoft certs
Bachelor's Degree in IT related field, or significant progressive experience in IT Required

4+ years of prior experience in a user support role

2+ years of prior direct or indirect supervision experience preferred

ITIL Foundations certification required

ServiceNow Certified Systems Administrator certification required

Keywords: Universal Plant Services, Houston , IT Support Team Lead, Other , Deer Park, Texas

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