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Client Success Account Manager

Company: Compugen Systems, Inc.
Location: Houston
Posted on: September 16, 2021

Job Description:

An employer in the Houston, TX area is looking for a Client Success Manager to join their growing team. The individual is being brought on to be the voice of the customer as they will focus on building long-term client relationships by creating plans and making innovative suggestions to keep them active users. They will do this by leveraging industry expertise to engage customers and understand their overall needs to then match those to the products and services that are offered. The main goal is to expand and grow the services business by developing a management strategy and mentoring the delivery managers. Being able to create a design in the sales process for the company will be a major responsibility of this individual. The KPI's they will be measured by include sales to service conversion rate, retention rate, churn rate, lifetime of customer and net promoter scores.

Experience working in a product or subscription based company (i.e. amazon)

Experience implementing a customer success software (i.e. Gainsight)
5+ years of experience in a client success role

Experience building and maintaining life-time customer relationships ranging from start ups to enterprise level

Knowledge of IT Industry and terms

Experience with creating a design of sales playbook

Ability to lead a team

Ability to travel 30-40% of the time if not local to Houston

Keywords: Compugen Systems, Inc., Houston , Client Success Account Manager, Other , Houston, Texas

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