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Corporate Systems Support Analyst

Company: TarGAResources LLC
Location: Houston
Posted on: September 16, 2021

Job Description:

The Corporate Systems Support Analyst should be skilled in the management and support of one or more applications and provides support services to business users. The Analyst is responsible for maintaining and monitoring the application(s) environment to maximize availability and performance, provide troubleshooting and corrective action to resolve business issues, and insures the usability and support for application enhancements and bug fixes. The Analyst will act as a Subject Matter Expert for application functionality, solutions, training, and documentation. Although the Analyst position is not a pure development role it will require the use of some development/programmer competencies to complete work efforts.

* Enterprise level experience
2+ years of experience in application support

1+ years of experience in application development or a programming language- .NET is main framework and C#- external integrations and need to be able to write scripts (PowerShell)

Experience or familiarity with the following technologies: VB, .NET and related technologies (JSON, XML)

Experience with commercial off-the-shelf (COTS) applications (UltiPro, Taleo, SharePoint, Papercut, MS Office)-Support, maintaining, troubleshooting

Experience with Common Database platforms (Oracle, MySQL, SQL, PL/SQL)- SQL preferred

Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures

Experience supporting resources performing user acceptance, regression and other required system tests

Experience monitoring incoming service requests and incidents for assigned application(s)- SERVICE NOW ticketing systems

*Bachelors Degree in Computer Science, MIS, and/or equivalent work experience in a related field

Keywords: TarGAResources LLC, Houston , Corporate Systems Support Analyst, Other , Houston, Texas

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