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Service Delivery Manager

Company: Compugen Systems, Inc.
Location: Houston
Posted on: September 16, 2021

Job Description:

An employer in the Houston, TX area is looking for a Service Delivery Manager to join their growing team. This individual is being brought on to be the sole point of contact for all IT services being provided to their customers. This person will be joining their service transformation team and will work alongside the sales organization, service teams and the Director. They will assist the delivery management team to meet revenue targets including proposal development, contract review and customer touch points. Working closely with the customer, they well ensure they are meeting requirements for the scope of the project and keeping track of the budget. From a leadership standpoint they have a responsibility to determine skill requirements for projects and mentor any staff that is representing them. They will be measured by service quality, business relationship management, customer outcomes and account profit & loss. This Manager needs to have a growth mindset by pushing traditional boundaries and measuring customer experience.

IT PM background but has switched into a client manager type roll
3-5 years of experience in a IT service delivery role

3 years of experience maintaining long-term relationships with customers

Ability to communicate using technological terms (i.e. service desk, cloud, infrastructure support)

Experience creating budgets and timelines for multiple projects ranging from start ups to enterprise level

Experience working with an IT service delivery or Managed Service company in order to understand concepts

Understanding of Microsoft technologies and platforms for project organization

Ability to travel 50-60% of the time if not local to Houston

Keywords: Compugen Systems, Inc., Houston , Service Delivery Manager, Other , Houston, Texas

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