Service Delivery Manager
Company: Compugen Systems, Inc.
Location: Houston
Posted on: September 16, 2021
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Job Description:
An employer in the Houston, TX area is looking for a Service
Delivery Manager to join their growing team. This individual is
being brought on to be the sole point of contact for all IT
services being provided to their customers. This person will be
joining their service transformation team and will work alongside
the sales organization, service teams and the Director. They will
assist the delivery management team to meet revenue targets
including proposal development, contract review and customer touch
points. Working closely with the customer, they well ensure they
are meeting requirements for the scope of the project and keeping
track of the budget. From a leadership standpoint they have a
responsibility to determine skill requirements for projects and
mentor any staff that is representing them. They will be measured
by service quality, business relationship management, customer
outcomes and account profit & loss. This Manager needs to have a
growth mindset by pushing traditional boundaries and measuring
customer experience.
IT PM background but has switched into a client manager type
roll
3-5 years of experience in a IT service delivery role
3 years of experience maintaining long-term relationships with
customers
Ability to communicate using technological terms (i.e. service
desk, cloud, infrastructure support)
Experience creating budgets and timelines for multiple projects
ranging from start ups to enterprise level
Experience working with an IT service delivery or Managed Service
company in order to understand concepts
Understanding of Microsoft technologies and platforms for project
organization
Ability to travel 50-60% of the time if not local to Houston
Keywords: Compugen Systems, Inc., Houston , Service Delivery Manager, Other , Houston, Texas
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