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Call Center Representative

Company: Advantage Staffing
Location: Houston
Posted on: November 22, 2021

Job Description:

Primary Accountability/Responsibilities: The responsibilities of the Call Center Sales Agent positions will consist of but are not limited to:-- Professionally take inbound telephone calls in a timely manner following proper qualitycontrol guidelines.-- Provide a consultative relationship with consumers supported by excellent productknowledge and a thorough understanding of services offered.-- Proactively rebuttal customers while providing excellent customer service.-- Establish solid relationships with customers by maintaining positive, professional, and effectivecommunication relationships.-- Record, report and maintain call center information as required.-- Maintain the highest standards of customer service.-- Customer centric focus with a sales friendly attitude.Job Requirements: Skills/Abilities/Experience & Qualifications:-- Must have a minimum of six (6) months of customer service / sales experience.-- Ability to handle inbound calls in a high volume team-oriented call center environment.-- Computer literate.-- Must have stable work history.-- Must have excellent verbal and written communication skills-- Must be fluent in speaking, reading, writing and understanding the English languagefor purposes of performing necessary job duties.-- Bilingual (Spanish/English) a plus-- Effective time management, conflict resolution, and critical thinking skills for problemresolution issues.-- Good listening skills and the ability to deal tactfully and effectively with customers in afast-paced sales environment.-- Excellent telephone etiquette and demeanor.-- Ability to maintain at all times a professional, positive, and friendly attitude.-- Provide outstanding and quality customer service at all times in a time sensitive operation.-- Good decision-making, problem solving and analytical abilities.-- Must be able to attend all scheduled training classes and successfully complete the1 week training period.-- Ability to learn quickly and be self-motivated with high initiative.-- Must be dependable and reliable.-- Must have the ability to communicate effectively with management and all levels withinthe organization.MS Office Suite necessaryVarious Shifts available Monthly Commission - We have one of the top commission structuresin the industry! NO CAP! Weekly Cash Incentive and prizes.Health Insurance available, 401K and Holiday pay available, Evening and weekend shiftsNo Felonies, Theft or Assault chargesRemuneration: (Salary Depends on Experience)Education Required: High SchoolTravel Required: NoneLanguage Requirements: EnglishAdvantage Resourcing offers a competitive compensation package as well as a comprehensive benefits package and 401(k) plan. Advantage Resourcing Americas, Inc. is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories. Advantage Resourcing is a VEVRAA Federal Contractor.Job Type: Full-timePay: $10.00 per hourExperience:

  • Call Center: 1 year (Required)Education:
    • High school or equivalent (Required)Location:
      • Houston, TX 77036 (Required)Language:
        • Bilingual (Required)

Keywords: Advantage Staffing, Houston , Call Center Representative, Other , Houston, Texas

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