HoustonRecruiter Since 2001
the smart solution for Houston jobs

Help Desk Support

Company: Infinity Consulting Solutions, Inc.
Location: Houston
Posted on: November 22, 2021

Job Description:

Our client is working with a company on the Northwest side of Houston in need of a part-time, on-site Help Desk individual for a 2-month contract. This is an IMMEDIATE need that is able to start ASAP and will be for 24-28 hours per week on Monday, Wednesday, and Friday. Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone
  • Perform remote troubleshooting in a Citrix environment
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures Requirements
    • 6 months to 2 years of experience as a Help Desk Technician or any other customer support role
    • Basic knowledge of working in a Citrix environment
    • Good understanding of computer systems, mobile devices and other tech products
    • Ability to diagnose and resolve basic technical issues
    • Proficiency in English
    • Excellent communication skills
    • Customer-oriented and cool-tempered

Keywords: Infinity Consulting Solutions, Inc., Houston , Help Desk Support, Other , Houston, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Houston RSS job feeds