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Bilingual Customer Service Representative

Company: Veterans Sourcing Group
Location: Houston
Posted on: November 22, 2021

Job Description:

Bi-lingual Spanish/English speaking Travel Assistance Agent needed for overnight shift, weekend and weekday nights . Must speak/read and write fluent English and Spanish (native preferred). A minimum of 2 years experience in call center or customer service. Training will be the first two weeks, Mon-Fri, 8:30a-4:30p. This is a temp to hire opportunity.Provides telephone support and emergency evacuation services in response to client requests by performing the following duties:- Coordinates the management of each file travel emergencies, flight cancellations, flight delays, trip interruptions and cancellations, baggage delays and similar events in general travel assistance.- Provides customer service to insured travelers regarding: policy benefits, verification of coverage, claims and claims information.- Document the entire management of each case making sure to have the complete and accurate information.- Provides telephone translation services.- Provides document translation services.- Send and receive faxes and e-mails.- Pick up the phone and redirects the call to the recipient.- Makes outbound telephone calls.- Make assessment and filing of claims, add new service providers database actively cooperates in finding new medical providers, collaborating in the process of training new employees and assist in any aspect of the operation that requires resolution.Job Type: TemporaryExperience:

  • Customer Service: 2 years (Required)Education:
    • High school or equivalent (Required)Language:
      • Spanish (Required)

Keywords: Veterans Sourcing Group, Houston , Bilingual Customer Service Representative, Other , Houston, Texas

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