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IT Specialist - Infrastructure

Company: City of Houston, TX
Location: Houston
Posted on: November 23, 2021

Job Description:

POSITION OVERVIEW Applications accepted from: ALL PERSONS Job Classification: IT SPECIALIST - INFRASTRUCTURE Posting Number: 26881 Department: HITS Division: ENTERPRISE INFRASTRUCTURE SERVICES - VOICE Reporting Location: 611 Walker 9th Floor Workdays & Hours: MONDAY - FRIDAY 8:00 AM - 5:00 PM Subject to Change DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS The IT Specialist partners with and works collaboratively with business partners and vendors facilitating telecom expense management activities and various operational functions to align telecommunications needs with business objectives. Initiates the provisioning, deprovisioning and changes of all telecom services, including voice and data, wireline, conferencing, and collaboration services, as needed into a telecommunications expense management system. Works with clients to obtain clarification where necessary before placing orders. Provides support to Project Management and Engineering teams as it relates to telecom circuit provisioning. Processes and monitors orders placed with the telecom vendors, escalating when necessary. Processes, receives, audits, and approves telecommunication invoices for payment. Works collaboratively with telecommunication expense management vendor to perform monthly audits to ensure contractual pricing is achieved for new and existing services, including both wireless and wireline services. Works with the Telecom Carriers on account reconciliation. Research and resolve billing discrepancies, Contact service provider. Post updates in telecom management system. Manages circuit inventory in the designated telecommunications expense management system/databases to ensure circuit information remains current. Assists with monthly budget variance analysis and annual budget process. Participates in savings optimizations efforts. Develops/runs reports to show trends in vendor cost and customer activity. Produces ad-hoc reporting to provide required information as needed. Assists with reporting and analytics. Ability to travel to multiple locations. WORKING CONDITIONS This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment. The position routinely requires lifting of moderately heavy items, such as servers or routers (up to 40 pounds) and/or stooping, bending, very long periods of walking on rough surfaces on a routine basis. There may be sources of discomfort, i.e., outdoor installations, hot/cold temperature and humid/wet conditions. Hands-on environment. Have rotating on-call responsibilities. MINIMUM REQUIREMENTS EDUCATION REQUIREMENTS Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field. Related professional experience may be substituted for the education requirement on a year-for-year basis EXPERIENCE REQUIREMENTS At least three (3) years of technology experience supporting IT Infrastructure including networks, security and hardware. System specific technical certifications may be considered for substitution for 1 year of experience. LICENSE REQUIREMENTS A valid Texas Driver License and compliance with the City of Houston's policy on driving (AP 2-2). PREFERENCES Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. Preference shall also be given to those that have the following certifications:

  • Data Analysis
  • Detail Oriented
  • Working with invoices, vendors and internal customers GENERAL INFORMATION SELECTION / SKILLS TESTS REQUIRED Department may administer skills assessment test. SAFETY IMPACT POSITION YES If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. PAY GRADE: 22 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at:www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: or call (832/393-8511). If you need special services or accommodations, call (832/393-8511). (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EEO Equal Employment Opportunity The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy

Keywords: City of Houston, TX, Houston , IT Specialist - Infrastructure, Other , Houston, Texas

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