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Customer Care Representative

Company: Global Furniture Group
Location: Houston
Posted on: January 16, 2022

Job Description:

Global Furniture Group, a leader in the workplace, education, healthcare + hospitality furniture industry has an immediate career opportunity at our Houston, TX distribution center. This candidate will be responsible for learning and understanding the goals/objectives of the company/department. This candidate will also be responsible for exceeding client expectations and ensure service levels are clearly understood.

Duties And Responsibilities

  • Answer all questions, calls and emails in a timely manner
  • Demonstrates the skills and product knowledge required to perform job functions.
  • Knowledge and use of electronic catalog and Global website.
  • Ability to navigate AS400
  • Able to articulate e-mail, fax, and verbally communicate in a clear and concise manner.
  • Support Customer Care Operations from our dealers and team members
  • Order Entry on a daily basis.
  • Check order status/electronic orders
  • Maintenance of Showroom/calendar
  • Check inventory
  • Provide product information and pricing
  • Process credits, return authorizations and factory charge backs.
  • Submit changes or cancellations on orders
  • Track shipments
  • Research and resolve customer inquiries
  • Initiate freight claims
  • Truck building
  • Schedule factory drops
  • Update customer experience center with relevant inquiries
  • Assists customers in showroom as needed
  • Participates in Literature Room inventory/order literature
  • Reviews appropriate daily reports
  • Document filing
  • Monitor stock levels
  • Follow and adhere to department/company guidelines
  • Other duties as assigned

    Requirements
    • Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently
    • Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly
    • Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals

      Education
      • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience or military equivalent.

        Who We Are

        The Global Furniture Group is a leading North American Manufacturer of furniture solutions. Global offers a broad range of furniture products designed for the workplace, education, healthcare + hospitality markets, delivering exceptional value and quality to its network of dealers, designers and customers.

        Operating for 50+ years and employing more than 4,000 people worldwide, Global has locations throughout Canada, the US, Mexico, China and the UK.

        Benefits

        Global offers a comprehensive employee benefit program that enables our employees to stay healthy, feel secure and maintain a work/life balance. The following are benefits we offer employees (or may be eligible for):

        Paid Time Off - Holiday Pay - Medical/Prescription Insurance - Dental Insurance - Vision Insurance - Health Savings Accounts (HSA) - Company-Paid Life and AD+D Insurance - Company Sponsored Long-term Disability - Short-term Disability - Voluntary Life Insurance - Employee Assistance Program (EAP) - Critical Illness and Accidental Injury Insurance - FSA - 401(k) & Roth 401(k)

        WHERE WE ARE

        Global has distribution centers and showrooms located all across the USA + Canada.

        Global USA Showrooms:

        Atlanta - Boston - Chicago - Miami - NYC - Philadelphia - Phoenix - Washington DC

        Global USA Showrooms + Distribution Centers:

        Atlanta - Baltimore - Boston - Chicago - Cincinnati - Dallas - Denver - Houston - Kansas City - Los Angeles - Miami - New Orleans - Philadelphia - San Francisco - Seattle - Tampa

        You can visit us at www.globalfurnituregroup.com.

        Global is a smoke-free, drug-free workplace and equal opportunity employer.

        Qualified applicants will receive consideration for this position without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. To request assistance in completing this application, please call 800.220.1900 and ask for Human Resources.

        Veterans encouraged to apply.

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Keywords: Global Furniture Group, Houston , Customer Care Representative, Other , Houston, Texas

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