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Sr. Desktop Support - 22-00043

Company: Infinity Consulting Solutions
Location: Houston
Posted on: January 16, 2022

Job Description:

Job Description

Job Summary

Our client is a large IT service provider in Houston (Energy Corridor) with many clients throughout the city. The objective is to provide high quality, client-centric, exceptional customer service via remote and on-site support at multiple client locations . You will primarily operate in a Windows environment, are expected to provide end user support, and will require various troubleshooting functions as necessary.

Essential Functions

You are responsible for ensuring that system hardware, operating systems, and software systems are monitored to optimize reliability and accordingly. This will be a mix of remote work and face-to-face client interaction.

Typical Duties And Responsibilities

  • Tier 1 and 2 ticketing support, sometimes on-site for a client
  • Proactive maintenance, monitoring, documentation, and testing of client network environments through a combination of scheduled onsite and remote work utilizing necessary independent judgment and discretion
  • Perform desktop and network diagnostics, maintenance and repairs, including updates to applications and the O/S
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary - coordinate and communicate with impacted constituencies.
  • Develop and maintain installation and configuration procedures and system standards
  • Develop subject matter expertise to diagnose and remedy application and end user issues as needed or upon request; expected to contribute to peer training activities
  • Provide escalation support to diagnose and troubleshoot issues escalated by clients or other members of our team
  • Professionally document all work performed and submit accurate, detailed timesheet on a weekly basis
  • Participate in the on-call rotation which may include after-hours onsite support

    Minimum Qualifications
    • 2+ years of experience in IT Support
    • Associate's Degree or equivalent experience, Bachelor's preferred
    • Understanding of and practical deployment experience of protocols and networking services
    • Knowledge of deploying and supporting Microsoft Office applications
    • Understanding of and practical administration experience in Microsoft Exchange
    • Understanding of and practical installation and administration experience of Backup and disaster recovery processes, software and hardware
    • Basic understanding of and practical administration experience in Virtualized environments
    • Must thrive in a self-directed environment, capable to prioritize tasks on your own and be a strong troubleshooter and problem solver.
      by Jobble

Keywords: Infinity Consulting Solutions, Houston , Sr. Desktop Support - 22-00043, Other , Houston, Texas

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