Customer Success Advocate (Clearinghouse) - Remote

Company: Olive
Location: Houston
Posted on: January 16, 2022

Job Description:

Description

Olive's AI workforce is built to fix our broken healthcare system by addressing healthcare's most burdensome issues - delivering hospitals, health systems and payers increased revenue, reduced costs and increased capacity. People feel lost in the system today and healthcare employees are essentially working in the dark due to outdated technology that creates a lack of shared knowledge and siloed data. Olive is designed to drive connections, shining a new light on the broken healthcare processes that stand between providers delivering patient care and payers. She uses AI to reveal life-changing outcomes that make healthcare more efficient, affordable and effective. Olive's mission is to unleash a trillion dollars by connecting a disconnected healthcare system. Olive is improving healthcare operations today, so everyone can benefit from a healthier industry tomorrow.

We are looking to add Customer Success Advocates to our Clearinghouse product. The Clearinghouse provides a vital link between healthcare providers and insurance payers for some of healthcare's most essential transactions. The connective pipeline created by the Clearinghouse is a foundational piece of infrastructure to the Internet of Healthcare that we are building at Olive.

As a Customer Success Advocate, you will be a critical part of the Olive Clearinghouse team and work closely with a variety of team members. You will need to collaborate internally with the product teams, sales, and technical team members. While some of this collaboration may occur on the client site, much of your internal communication will occur remotely.

Responsibilities

• Leading research into revenue cycle opportunities for optimization
• Solving complex customer issues in a timely and appropriate manner
• Serving as a point of contact for our customers and providing proactive and timely resolution of concerns (a.k.a. amazing and unwavering customer service)
• Preparing communication materials, status reports and project deliverables in collaboration with other team members
• Presenting deliverables and information to customer stakeholders
• Assisting with the design and implementation of recommended solution
  Requirements
  
  • Understand strategy for KPIs consistent with client goals and objectives
  • Apply strong critical thinking skills to develop solutions that address customer needs
  • Use software tools to identify, extract, compare and report on opportunities for performance improvement and service/outcomes delivery
  • Effectively facilitate conversations with individuals and small and large groups
  • Tactfully, persuasively but collaboratively lead others to a desired outcome
  • Partner with others in a team-oriented environment and demonstrate a flexible, learning mindset
  • Develop and maintain trust-based relationships with a wide variety of stakeholders
  • Communicate effectively in both oral and written formats.
  • Effectively participate in conversations with individuals and groups, in person and remotely
  • Manage your time effectively and proactively communicate with your colleagues
  • Self-motivate and self-manage in a remote work environment
  • Be comfortable with ambiguity. We are a start-up environment and our client situations are highly variable
  • Able to travel up to 20%
    Qualifications And Certifications
    
    • Bachelor's degree or equivalent experience
    • Knowledge of Microsoft and Google suite of products
    • 3-5+ years of internal process improvement experience with a focus on revenue cycle
    • A track record of strong client/customer service
    • Familiarity with project management concepts including communication plans, scope management, project work plans, risk management, etc.
    • Genuine passion for and commitment to the transformation of healthcare delivery
    • Experience working with EHRs, databases and/or analytic tools
      At Olive, we're committed to growing and empowering an inclusive community within our company and industry. This is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. Research shows that often times women and other minority groups only apply to open roles if they meet 100% of the listed criteria. Olive encourages everyone - including women, people of color, and those in the LGBTQIA+ community - to apply for our available positions, even if they don't necessarily check every box on the job description.
      
      Disclaimer
      
      This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned.
      
      This job description does not constitute a contract of employment and Olive AI, Inc. may exercise its employment-at-will rights at any time.
      
      Benefits
      
      We take the health and happiness of our employees seriously and consistently evaluate new ways to provide an amazing place to work. From retirement planning, to a wellness program designed to actively incorporate mental and physical wellness into daily interactions amongst fellow Olivians, we make sure to take care of our own.
      
      • Health, Dental, and Vision insurance that starts on your first day at Olive with 100% of premiums covered for team members and 75% covered for dependents
      • Monthly Grid stipend to cover work related expenses
      • Unlimited PTO
      • Telemedicine
      • EAP/Mental health resources
      • Getaways by Marriott Bonvoy
      • Family-building and fertility support via Kindbody
      • 12 weeks of parental leave
      • 401(K) match
      • Wellness program
      • Stock Options
        

Keywords: Olive, Houston , Customer Success Advocate (Clearinghouse) - Remote, Other , Houston, Texas