PATIENT ACCESS TEAM LEAD
Company: Parallon
Location: Houston
Posted on: January 16, 2022
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Job Description:
Are you looking for a work environment where diversity and
inclusion thrive? Submit your application with HCA Healthcare today
and find out what it truly means to be a part of a team.
We are committed to providing our employees with the support they
need. We offer an array of medical, dental, and vision packages as
well as several add-on perks to make your benefits package truly
customizable to you and your family needs. Some of our unique
benefits we offer include:
--- Student Loan Repayment
--- Tuition Reimbursement/Assistance Programs
--- Paid Personal Leave
--- 401k (100% annual match - 3% to 9% of pay based on years of
service)
--- Identity Theft Protection discounts
--- Auto, Home, and Life Insurance options
--- Adoption Assistance
--- Employee Stock Purchase Program (ESPP)
We value your contributions. Our employee recognition programs
encourage our teams to raise the bar. Come be a part of the
change!
The Patient Access Team Lead is responsible for providing feedback
on daily registration processes and staffing issues to the Patient
Access Supervisor or Patient Access Manager. Provide assistance to
staff level employees as necessary to insure compliance with
department policies and procedures. Assist leadership with
staffing, report reconciliation, QA
process, and other duties as assigned.
In this role you will be responsible for:
--- Staff and order supplies according to budget guidelines and
department needs
--- Assists Manager and/or Supervisor in creating staff schedules
and ensures adequate coverage
--- Model AIDET guidelines in all interactions with the patient and
ensure staff are adhering to the patient experience
expectations.
--- Promotes and demonstrates excellent customer service
--- Maintain QA statistics (including patient wait times, etc.) and
report results to Supervisor or Manager.
--- Oversee the daily activities of the registration area to insure
department standards are met
--- Assists Supervisor and/or Manager in educating registration
staff of any changes pertinent to their roles
--- When appropriate, relieve staff members during employee
sick/vacation time
--- Secure all signatures necessary for treatments, release of
medical information, assignment of insurance benefits and payment
of services from legally responsible patients
--- Work closely and professionally with nursing and ancillary
departments in effort to maintain a teamwork approach
--- Excel in all functions performed by patient representatives in
all registration areas
--- Collect/request deposits and copays
--- Assume on-call responsibilities to insure adequate staffing and
problem-solving
--- Register all patient types
--- Assists in resolving patient concerns
Qualifications:
HCA Healthcare is dedicated to the growth and development of our
colleagues. We will provide you the tools and resources you need to
succeed in our organization. We are actively reviewing
applications. Highly qualified candidates will be promptly
contacted for interviews. Submit your application and help us raise
the bar in patient care!
We are an equal opportunity employer and value diversity at our
company. We do not discriminate on the basis of race, religion,
color, national origin, gender, sexual orientation, age, marital
status, veteran status, or disability status.
Company Description:
Parallon believes that organizations that continuously learn and
improve will thrive. That's why after more than a decade Parallon
remains dedicated to helping hospitals and hospital systems operate
knowledgeably, intelligently, effectively and efficiently in the
rapidly evolving healthcare marketplace, today and in the future.
As one of the healthcare industry's leading providers of business
and operational services, Parallon is uniquely equipped to provide
a broad spectrum of customized revenue cycle services.
Keywords: Parallon, Houston , PATIENT ACCESS TEAM LEAD, Other , Houston, Texas
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