Bell Attendant
Company: C.Baldwin Hotel, Curio Collection by Hilton
Location: Houston
Posted on: January 16, 2022
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Job Description:
Why us?
We believe in enriching lives one experience at a time. More than a
slogan, we empower our employees to make positive impacts on the
communities in which we live and work. By providing genuine service
we build relationships with our guests and value for our
shareholders, and we create unforgettable experiences.We are
looking for independent thinkers. Those who harness their
entrepreneurial spirit so that it breaks preconceived notions.
We're not afraid to forge our own path. After all, it's what
industry leaders do. That's whywe welcome risk takers and creative
spirits alike. No matter your daily role, Sage recognizes that your
success is about more than the work you do-it's really about who
you are, which is why we invest in your personal and professional
growth. We hope you consider joining us!
Job Overview
Under general supervision, provides bell and valet services to
hotel guests and ensures their satisfaction and comfort by promptly
and courteously responding to their requests. Assist Doorman in
meeting and greeting all guest arrivals and departures.
Responsibilities
-Meet and greet all guests in all forms of transportation arriving
at the hotel.
-Assist guests with retrieving their luggage from vehicles.
-Point out to guest and note existing vehicle damage on key tags in
the appropriate space provided.
-Assist Doorman in escorting guests and luggage into the lobby for
registration.
-Explain valet parking procedures and fees.
-Give proper directions to registration area for check-in.
-Park vehicles secure and mark key tag with location, guest name,
license plate number and type of auto.
-Drive vehicles in a safe and efficient manner.
-Give general directions and information.
-Open vehicle doors to assist guests.
-Respond to guest questions, issues and problems regarding
transportation, hotel services and local events, points of interest
and activities.
-Upon arrival, greets and assists guests by helping unload luggage
from vehicle and transporting to their room, personally carrying
the luggage or using a luggage cart.
-Professionalism and courtesy are to be extended at all times to
guests, associates and vendors.
-Guests should be professionally greeted within 5 ft of your area
when in public areas of the hotel.
-Associates should take initiative to offer assistance or answer
questions throughout the hotel.
-Associates should always demonstrate self-confidence, energy, and
enthusiasm.
-Associates are equally responsible for their continuous
training/personal development, especially relating to professional
hospitality, technical skills and proactive approaches to solve
guest or hotel concerns.
-Associates should take responsibility to formally or informally
learn about other departments within the hotel.
-Associates are encouraged to offer improvement ideas and
acknowledge good performance of others.
-Use empowerment to exceed associate and guest expectations and
resolve conflicts.
-Associates are to work as a team helping all teammates to complete
the required activities which will ensure guest satisfaction.
Keywords: C.Baldwin Hotel, Curio Collection by Hilton, Houston , Bell Attendant, Other , Houston, Texas
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