Sr. Digital Service Specialist
Company: Canon USA
Location: Houston
Posted on: May 16, 2022
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Job Description:
Provide operational, maintenance and networking support for
customers, by executing the highest level of service with seamless
technical expertise of Canon Solutions America supported products
in accordance with the current Service and Parts Standards.
Responsibilities - Diagnoses mechanical, software and system
failures, using established procedures. - Services and repairs
designated equipment, in an assigned territory, to Canon standards
and specifications. - Reports to Field Service Manager product
failure trends and serviceability issues, ensuring accurate
information and recordkeeping. - Meets customer demands by
providing efficient, responsive and accurate service support. -
Maintains all technical information and Canon property assigned. -
Assists with the solutions of escalated technical and/or customer
service related problem areas for any territory when requested. -
Complete working knowledge, aptitude and ability to repair multiple
product lines including troubleshooting, diagnostics and preventive
maintenance. - Communicates with supervisors and other departments
regarding the solution of escalated technical and / or customer
service related problem areas. - Ability to interface with customer
IT depts. Qualifications - Typically requires general and/or
vocational training plus 2 to 4 years of related experience. -
Associates degree in electronics or electrical engineering capacity
from an accredited college or technical school or equivalent
experience. - Direct experience as a field technician in the office
equipment/copier industry. - May require some travel (valid
driver's license and acceptable driving record necessary). - Must
be able to work in a 24x7 environment, perform shift work and do
on-call rotations (applies to those servicing PPS\LFS equipment). -
Must meet or exceed the minimum performance standards for
productive technical quality and customer satisfaction for assigned
territory. - Required to take all necessary steps to obtain
security and/or other clearances required by customers to enter the
customers' premises. - Must be able to lift 50 lbs and be in a
mobile activity more than 50% of the time (walking, standing,
stooping/kneeling).
*New technicians participate in Canon's comprehensive training
program known as Printing & Digital Imaging Foundations (PDIF),
learning the fundamentals of the electrical and mechanical systems
that are integral to the office automation process, in addition to
learning troubleshooting and customer service skills. On-going
training and technical certification are conducted on a regular
basis throughout your career as a technician. Company Overview
About our Company - Canon Solutions America, Inc. empowers
companies of all sizes to succeed by supplying market leading
enterprise, production, and large format printing solutions,
supported by exceptional professional service offerings. With
unwavering dedication to promote professional innovation, Canon
Solutions America, Inc. helps drive sustainability, nurture
efficiency, and regulate costs through the unification of
comprehensive digital and traditional printing and document
management solutions. As a wholly owned subsidiary of Canon U.S.A.,
Canon Solutions America, Inc. is headquartered in Melville, NY and
has sales and service locations across the U.S. Our parent company,
Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in
global revenue in 2020, ranks third overall in U.S. patents granted
in 2020 and was named one of Fortune Magazine's World's Most
Admired Companies in 2020. Canon Solutions America offers a
competitive compensation package including medical, dental, vision,
401(k) Savings Plan, discretionary profit sharing, discretionary
success sharing, educational assistance, recognition programs,
vacation, and much more. A more comprehensive list of what we have
to offer is available at We are an EEO/AA employer.
Minority/Female/Individuals with Disabilities/Protected Veterans.
If you are not reviewing this job posting on our Careers' site
csa.canon.com/careers , we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers . #CSA Posting Tags #LI-KG1 #PM20
PI177190661
Keywords: Canon USA, Houston , Sr. Digital Service Specialist, Other , Houston, Texas
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