HOA- Accounts Receivable Specialist

Company: LEAD Association Management Inc.
Location: Houston
Posted on: May 16, 2022

Job Description:

Job DescriptionSalary: The Accounts Receivable (AR) Client Support Manager assists in the day-to-day administration of accounts receivable functions for their assign portfolio of communities. This position requires a high level of customer service support through phone calls and email. Experience in Homeowners Association Management industry preferred. REPORTS TO: The Director of Accounts Receivables DUTIES AND RESPONSIBILITIES: Posting lockbox payments. Posting of monthly late fees/finance charges. Homeowner communications - telephone and emails. Maintain accounting email folder. Homeowner bill backs, including legal invoices/violation charges/administrative fees. Maintain and monitor active payment plans. Processing collections each month for communities within portfolio. Including sending late notices/certified letters. Attorney referrals; communicating and working with Attorneys regarding accounts in legal. Work closely with Client Managers to maintain AR report for each community within said portfolio. Including updating AR notes; removing any necessary fees; researching when necessary. Processing returned mail; update owner mailing addresses, contact information. Processing Condocerts Orders Ensure owner billings are correct whether it be monthly/quarterly/annual billings. Research billings/payments made when necessary. Process coupons/statements annually. Entering recurring charges when necessary. Monitoring bankruptcies. Processing foreclosures Working with Title Companies to provide manual quotes when applicable. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: Skill in organizing resources and establishing priorities Ability to communicate effectively, both orally and in writing Ability to develop and maintain recordkeeping systems and procedures Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies Ability to analyze and interpret the needs of residents and offer appropriate solutions Skill in the use of computers, specifically the most current version of Microsoft Office and Windows Ability to coordinate independent contractors Technologically oriented Service and results oriented Demonstrates good client interaction Comprehension and attainment of all areas of the following skills: written, verbal, thoroughness, procedural comprehension and compliance Excellent problem solver; demonstrates ability to use creative alternatives Ability to work independently and as a member of various teams with sound judgment Positive, can-do attitude with a commitment to excellence Ability to meet stringent deadlines High attention to detail, flexible, and a quick learner Ability to work with sensitive information and maintain confidentiality Maintain professional appearance at all times SPECIAL REQUIREMENTS Physical demands include ability to lift up to 25lbs; standing, sitting, walking and occasional climbing. The Client Support Manager will work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time. Driving when necessary in personal vehicle. Low travel requirement- up to 25%. Ability to respond to emergencies in a timely manner. Attendance at night meetings is required on occasion.

Keywords: LEAD Association Management Inc., Houston , HOA- Accounts Receivable Specialist, Other , Houston, Texas