Service Desk Associate (Full-Time)

Company: Irvine Technology Corporation
Location: Houston
Posted on: May 16, 2022

Job Description:

Job DescriptionService Desk Associate (Full-Time) We are seeking an immediate need for two Service Desk Associates to join a national tax consulting services firm. This is a direct hire, onsite role located in Houston, TX. The Service Desk associate is responsible for answering calls, maintaining quality, meeting SLAs, acting as an escalation point and ensuring a successful Service Desk Operation. The company offers excellent benefits, catered meals, and a full gym and daycare onsite. *A Bachelor's degree is required for this company* What You Will Do:

• Serve as first point of contact for customers seeking technical assistance by self-service portal, email or telephone.
• Create incidents and service requests on behalf of clients when needed.
• Set the priority for resolving incidents based on impact and urgency.
• Investigating and diagnosing incidents and researching solutions.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Be responsible for updating service requests
• Escalate unresolved issues to the next level of support personnel. What Will Get You The Job:
  • 2-5 years of work experience in a Call Center/Service Desk.
    • Minimum of 2 yrs.' experience in a team environment.
    • Bachelor's degree
    • Personal Effectiveness Ability to communicate, influence, lead and manage self-development and leadership thinking
    • Must be detail oriented while handing multiple concurrent tasks and/or projects with minimal supervision.
    • Thrives in an environment of multiple shifting priorities.
    • Strong analytical skills; excellent oral and written communication skills; excellent problem-solving skills; ability to think strategically and act tactically. Please send your resume to Hannah Xu for immediate consideration Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Keywords: Irvine Technology Corporation, Houston , Service Desk Associate (Full-Time), Other , Houston, Texas