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Lead User Researcher / Lead Behavioral Scientist

Company: ChaiOne
Location: Houston
Posted on: May 16, 2022

Job Description:

Title: Lead User Researcher / Lead Behavioral Scientist
Practice: Experience - Behavioral Science
Reports to: Head of User Research
FLSA: Exempt About Us ChaiOne is a pioneer in industrial digitalization. Reimagining plant, field, supply chain processes with design thinking led solutions that reduce cost, increase adoption, and elevate the customer experience. The complete strategy-to-solution expertise sets ChaiOne apart to help industrial customers achieve exponential outcomes across their logistics, supply chain, field, and plant operations. We make complex simple. We are artsy, entrepreneurial, innovators that have fun while working hard. Why ChaiOne? - - ChaiOne is a tight-knit bunch of creative, curious, and passionate people. Here are a few reasons that we think you'd love it here: -

  • You'll work with some of the world's largest energy & industrial companies.
  • You'll solve challenging, meaningful problems worth solving.
  • You'll explore cutting edge technology and harness its power to transform the way businesses operate. Summary Lead User Researcher has strong mixed methods skills, is responsible for working independently with all other groups across the company to create client solutions that meld business objectives, design principles, and continuous behavioral science research into a compelling user experience. Additionally, this role helps to shape the growth of the Behavioral Science practice area by creating new offerings, supporting sales and marketing efforts, training and mentoring other team members, and representing the company in the wider research community. Essential Duties and Responsibilities
    • Execute all research strategies outlined in project SOWs as a project lead, primary client contact for Behavioral Science practice, best practice advocate; drive projects through the entire user-centered design (UCD) lifecycle, from user needs identification to deployment
    • Lead multiple projects at a time through the UCD lifecycle -
    • Serve as oversight for projects and client relationships executed by more junior members of the Behavioral Science team -
    • Support and supervise production of comprehensive Behavioral Science documentation (Discovery reports, usability reports, Digital Visioning workshop materials, etc.)
    • Develop collaborations with Design, Digital Transformation Strategy, Data Science, Engineering, Project Management Organization, and Sales outside of client projects in order to improve process efficiency, develop skills and grow ChaiOne's offerings -
    • Support business development by creating project estimates, writing proposals, meeting with clients -
    • Work independently within highly effective Experience team to deliver any and all Behavioral Science deliverables offered by ChaiOne:
    • On time
    • Within project parameters
    • Up to ChaiOne standards
    • To internal and external stakeholder satisfaction
    • Targeting repeat customer outcomes -
    • Create and maintain rapport with internal and external project teams, including stakeholders, as well as research participants; effectively communicate with all parties -
    • Work within Experience team leaders, Engineering, Engagement Management (including Business Analysts), Digital Strategy, and Sales teams to support software development processes with guidance that has been documented, communicated, and trained:
    • Support and supervise more junior team members across all activities related to creation of requirements backlog and roll out activities such as training and communication -
    • Demonstrate Subject Matter Expertise across multiple industries and effectively communicate and justify behavioral science findings and recommendations on all project data in all communication to internal and external project stakeholders and thought leaders -
    • Advocate user experience, Design Thinking to internal and external stakeholders -
    • Support Behavioral Science practice area by: -
    • Training, mentoring interns and more junior team members
    • Screening and interviewing Behavioral Science candidates
    • Engaging with a candidate network -
    • Developing, fostering relationships with external institutions, professional communities
    • Lead Behavioral Science practice area operations and growth (e.g., conduct candidate interviews; revise and/or document new and existing Behavioral Science offerings; streamline, improve, create processes and procedures to improve quality and quantity of work produced)
    • Support ChaiOne growth through contributing to development of new offerings to meet ever changing client needs -
    • Demonstrate active professional presence in the user experience (or related) communities by attending/hosting/speaking at events, creating thought leadership content, maintaining membership in related organizations -
    • Must be willing and available to travel and work on local client sites as required
    • Must be willing and available to travel nationally and internationally for client projects as required, up to 25% annually -
    • At least a MA/MS in Human Factors, Human-Computer Interaction, Psychology, or related field. PhD strongly preferred -
    • 5-7 years of related work experience in projects that involve collaboration with design, data science, digital transformation strategy, and engineering teams. Experience working within agile delivery framework -
    • Experience conducting research with digital and non-digital products. Experience conducting research with enterprise, B2B, and B2C companies
    • Previous experience working within an agency or consulting firm is a major plus
    • Demonstrated successful use, supervision and mentoring of:
    • Mixed methods to answer research questions -
    • Quantitative and qualitative research and analysis methods
    • Standard user experience activities and outputs such as workshops, experience maps, personas, task flows, usability testing and metrics, user analytics, baselines, benchmarks, etc. -
    • Demonstrated application of research insights to a business problem that had an impact -
    • Strong competence in: -
    • Writing research reports
    • Strong written and communication skills -
    • Strong competence in Excel, especially:
    • Tables -
    • Formulas
    • Graphs -
    • Absolute and relative references -
    • Good communication and consulting skills including but not limited to: -
    • Active and effective listening -
    • Anticipating others' needs -
    • Reading and adjusting to the audience -
    • Providing effective feedback -
    • Negotiating -
    • Navigating conflict situations
    • Experience training, mentoring, coaching junior behavioral scientists -
    • Ability to recognize business development opportunities during client engagements -
    • Experience advocating for and educating stakeholders about the value of Design Thinking, user-centered design, agile development and similar topics
    • Demonstrated ability to work well independently as well as collaboratively - Travel This role will require occasional travel to client sites (up to 25%).
      • Medical, Dental, and Vision insurance
      • Health Savings Accounts (HSA)
      • Disability & Life Insurance
      • 401k -
      • Unlimited Sick Time
      • Employee Discounts (Fitness, Car Rental, Airport Parking and more) Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Keywords: ChaiOne, Houston , Lead User Researcher / Lead Behavioral Scientist, Other , Houston, Texas

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