Call Center Outbound Scheduling Coordinator
Company: SOAP Health
Location: Fulshear
Posted on: May 16, 2022
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Job Description:
Job DescriptionThis role will report to a Member Engagement
Manager.What will you do?Handle a high volume (average 300-400
daily) of outbound calls placed by the telephony system to Medicare
Advantage and Medicaid health plan members to offer, explain, and
schedule a free in-home health evaluation.Follow approved scripts
when discussing health evaluations with l members, ensure members
understand and are comfortable with the terms of the
evaluation.Must be able to utilize 20+ regulated scripts approved
by both clients & Signify.Present a positive and professional face
to clients, health plan members, and the workforceMeet daily goals
set by the department (i.e., number of calls per day, appointments
set per day, shift and attendance policy adherence, quality
targets, etc.) in an office or remote environment.Leverage company
systems to schedule providers to conduct in-home or virtual health
evaluations; schedule providers presented by the system within the
assigned geographic area.Adjust and reschedule appointments with
both members and contracted providers, if requested; ensures
cancellations and reschedules are recorded accurately and therefore
communicated to the appropriate parties internally.As required,
return voicemail messages from members, and work manual outbound
calling listSeek to support requested overtime to meet unexpected
high volume requirements.Report member complaints immediately to
Member Engagement Managers.Follow departmental procedures when
communicating with members.Act as a subject matter expert for peer
side-by-side coaching. Assist with training fellow employees as
needed.Accept constructive feedback and respond appropriatelyBe
responsible for the security and privacy of any protected health
information accessed during normal work activities.We are looking
for someone with:A High School Diploma or equivalent is preferred.A
desire to work in an efficient, results-oriented call center
environment.Ability to work autonomously while adhering to
department set scheduleA strong sales aptitude, with the ability to
earn $4,000+ per month in salary and uncapped commissions.A strong
work ethic, highly motivated to achieve sales and productivity
goals.Good communication skills, friendly and conversational with
members.Discretion, ability to maintain confidentiality.A
willingness to comply with a fixed daily schedule, including start,
break, lunch, and end times.An ability to take direction and
positively receive feedback.Eagerness to learn and grow
professionally.Previous call center experience is highly
desirable.Respond well to coachingAuthorization to work in the
United States.Solid PC and accurate data entry skills, experience
with MS Office.Work From Home Requirements:Must have verified
internet service with 10MB upload/download ability.The company will
provide equipment (keyboard, monitor, computer, etc.). All
applicants must provide their own workspace furniture.Be available,
accessible, and accountable to work during established work
schedules and shifts, follow technical support processes, comply
with organizational security and compliance standards, training,
performance management, recurring management routines, manual and
automated remote monitoring policies, etc.New hires will be
required to successfully complete a 3-week training, where
attendance is essential for success.
Keywords: SOAP Health, Houston , Call Center Outbound Scheduling Coordinator, Other , Fulshear, Texas
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