Remote Lending Specialist
Company: Ponca City Development Authority
Posted on: May 16, 2022
We are HIRING for professional Call Center Representatives to
work closely with other team members to provide outstanding service
to our customers. The successful candidates will be able to perform
each essential duty satisfactorily. REMOTE WORK REQUIREMENTS: All
positions for this role will be required to work remotely until
further notice. Remote work also requires the candidates to have
the ability to dedicate the ENTIRE assigned shift to work, without
distraction or interruption. Paid training and remote equipment
provided. Must reside in the state of Oklahoma. Must be able to
report to the Red Rock office for periodic training and meetings.
Must meet minimum home internet requirements (10Mbps). Must attend
and participate in ENTIRE new hire training class. Must be
available to work afternoons, evenings, and weekends as scheduled.
Summary The Lending Specialist underwrites loans and services
inbound customer service calls based on company policies and
procedures. Essential Duties and Responsibilities: Handle all
correspondence with customers using confidence and courtesy while
building professional rapport. Verify accuracy of all information
provided on online application. Approve, reject loan application,
or request additional information. Effectively communicate the
Terms and Conditions of the loan to the customer in a timely
fashion. Maintain the highest quality standards with minimum
supervision. Maintain database on new and existing customers.
Receive inbound calls and make outbound follow up calls when
applicable Process online applications for short term, small dollar
loans. Understand the need to escalate customer calls when
appropriate. Verify customer---s loan application via the phone.
Handle all correspondence with customers using confidence, courtesy
and professionalism to support the department---s vision of a
customer centric call center. Exceed quality and productivity
goals. Other duties as assigned. Job Qualifications: High School
Diploma or GED equivalent 1 to 3 months related experience and/or
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Keywords: Ponca City Development Authority, Houston , Remote Lending Specialist, Other , Houston, Texas
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