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Client Service Associate

Company: Wave Creations
Location: Houston
Posted on: May 16, 2022

Job Description:

Job DescriptionWe are looking for a Client Service Associate. We seek a career-oriented individual that can thrive in a collaborative environment and enjoys the challenges of providing exceptional service to our clients. Duties are varied and can include: preparation for client review meetings, responding to client inquiries, meeting follows up, and maintaining and updating client files. Responsibilities:

  • Conduct outreach to maintain strong relationships with the client base and identify services and solutions, such as digital, and online access, and that support clients' needs.
  • Onboard new client accounts, which includes the collection of required documentation and client information
  • Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.
  • Greet and service clients in a professional and friendly manner while developing positive client relationships.
  • Prioritize and organize the workflow and collaborate with all facets of the operation and administration of client accounts.
  • Collaborate with the sales, design, procurement, and construction teams to improve workflows.
  • Process new accounts by obtaining all necessary approvals and ensuring all client documentation is returned, completed, and approved.Requirement
    • High school diploma, general education degree, or equivalent.
    • Ability to stay calm when customers are stressed or upset.
    • Experience working with customer support.
    • Strong written and verbal communication skills.
    • Detail-oriented with the ability to line up and organize workflow.
    • Ability to work effectively in a team as well as independently.
    • Able to accomplish a variety of tasks in an efficient, organized manner.

Keywords: Wave Creations, Houston , Client Service Associate, Other , Houston, Texas

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