Attendant Outside Services
Company: Clubcorp Usa Incorporated
Location: Montgomery
Posted on: June 25, 2022
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Job Description:
Job DescriptionOutside Services Assistant Responsible for
providing the highest level of professionalism and customer service
for our Members/Guests by conducting the Golf Operations outside
services efficiently. This position reports directly to the
Director of Golf or Head Golf Pro with indirect reporting to other
Golf Professionals and Assistants. Day to Day: Provides Warm
Welcomes, Magic Moments and Fond Farewells to all Members/Guests of
the Club by smiling, looking the Member/Guest in the eye and
greeting them by name as they approach the golf/staging area or
within the Golf Shop areas. Assist golfers by loading bags,
cleaning clubs and preparing golfers for play ensuring all their
needs are met and questions answered. Assist by giving suggestions
on proper golf course etiquette. Cleaning and maintain the storage
areas and golf cart fleet at all times. Marshal carts in the
staging area and assign golf carts to players so the golf carts can
be tracked when they are occupied by Members/Guests. Assist golfers
after their round by cleaning clubs, delivering them to their cars
as needed and checking in the golf carts. Be knowledgeable and
promote events at the Club, course conditions, events in progress,
and any information that will be helpful to the Member/Guest,
allowing them to enjoy the Club amenities and activities. Maintain
club storage areas and cart barn in a clean and orderly manner with
clubs (rental, member, etc.), equipment, etc. and in proper areas.
Report any damage to clubs or equipment immediately to Golf Shop.
Maintain the practice areas so they are set-up and continually
supplied (i.e., range balls, etc.) and in order for daily usage.
Maintain area outside pro shop, parking lot, etc. so that it is
uncongested, neat and free of debris at all times. Assist and
coordinate services with other golf operations staff such as range
attendants, cart attendants, marshals/starters, etc. to ensure
seamless and efficient service to Members/Guests takes place.
Ensure daily assignments are completed in their respective areas,
to meet Club standards (i.e., orderly/organized work areas,
straighten/arrange entry area, straightening/stocking of golf shop,
etc.). Assist fellow Employees, Members/Guests to ensure delivery
of the Three Steps of Service without being directed. Be aware of
team members and the environment and participate as a member of the
team. Notify management of Member/Guest complaints at the time they
occur. Practice good service recovery by rectifying any complaints
as soon as possible. Must be able to interact with Members/Guests
professionally, helping them with changes and last minute requests
as needed. All the other stuff we do: Because of the fluctuating
demands of the companys operation, it may be necessary that each
Employee Partner perform a multitude of different functions
therefore, as an essential part of your position, you will be
expected to help others when the occasion arises, just as other
Employee Partners are expected to help you. Accordingly, you may be
expected to perform other tasks as needed or as directed. Adhere to
all of the various company, club and department written mandatory
standards of operations, policies and procedures, manuals, memos,
oral instructions, etc., all of which go to make up the essential
functions of the job. Demonstrate good teamwork. Communicate
effectively with proper grammar. Work well under pressure,
coordinating multiple tasks at any given time Focus attention on
detail. Maintain good conduct and safe working habits while in all
areas of the Club and assure that others are acting safely. Attend
daily line-up and participate as requested. Wear a clean and neat
uniform that follows ClubCorp and your property uniform standards
daily. A high school diploma, GED, or equivalent, is required.
Customer service experience. Basic Golf Knowledge and Etiquette
Required. You can be trusted to maintain confidentiality of all
proprietary Company information and sensitive employee matters,
except as expressly authorized by the Company. You always perform
at the highest level of ethical work standards. You are comfortable
working in both indoor and outdoor environments with frequent
exposure to extreme hot or cold temperatures and humidity.
Keywords: Clubcorp Usa Incorporated, Houston , Attendant Outside Services, Other , Montgomery, Texas
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