Customer Experience Operations Supervisor

Company: Percepta
Location: Houston
Posted on: June 25, 2022

Job Description:

At Percepta, we bring first-class service across each market we support. As a -Customer Operations Supervisor in -Houston, TX, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.



What You'll Be Doing -
Helping the agents on your team deliver exceptional customer service to vehicle owners across the United States. - As part of a world-wide organization, you will manage your team in a variety of ways to ensure development of agents and progression of cases for our most loyal customers. -



During a Typical Day, You'll

• 
  
• Monitor calls, provide coaching, manage attendance, and administer disciplinary action
  
• Uplift, encourage and foster a successful team environment
  
• Provide guidance and support in agent escalation activities
  
  
  
  
  What You Bring to the Role -
  
  
  • 
    
  • 3 plus years of call center experience
    
  • At least 1 year servicing luxury clients or automotive clients
    
  • Strong time management and organization skills
    
    
    
    
    What You Can Expect -
    
    
    • 
      
    • Salary of $60,000
      
    • Health/Dental/Vision/Life Insurance
      
    • Flexible Spending Account (FSA) and Health Savings Account (HSA)
      
    • 401(k) with company match
      
    • Vacation/Sick Time and Paid Holidays
      
    • Tuition Reimbursement
      
    • Employee Assistance Program
      
    • Employee Discount Program
      
    • Training and Development Programs (Percepta College)
      
    • Employee Rewards Program (Perci Perks)
      
      
      
      
      A Bit More About Your Role -
      In this position you will be able to identify trends affecting customers and be able to report to management these trends. - -Based on these trends, corrections may be made in our business to deliver world class service to our customers.
      
      
      
      
      
      About Percepta -
      Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
      
      Our values are the heartbeat of our organization, and we live, breathe, and play by them -every -day. As a Percepta team member, you can expect: - -
      
      Culture of Service -- to be treated like you are the customer from day one -
      
      Teamwork -- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
      
      Respect -- a team that is accountable, dependable and gives you their full attention
      
      Proactive -- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
      
      Career -Growth - lots of learning opportunities for aspiring minds
      
      Diversity -- be a part of our growing diverse and community-minded organization that is all about having fun!
      
      Competitive Compensation -- we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
      
      
      
      As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Keywords: Percepta, Houston , Customer Experience Operations Supervisor, Other , Houston, Texas