Customer Experience Operations Supervisor
Company: Percepta
Location: Houston
Posted on: June 25, 2022
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Job Description:
At Percepta, we bring first-class service across each market we
support. As a -Customer Operations Supervisor in -Houston, TX,
you'll be a part of creating and delivering amazing customer
experiences, while also enjoying the satisfaction of being part of
a unique culture.
What You'll Be Doing -
Helping the agents on your team deliver exceptional customer
service to vehicle owners across the United States. - As part of a
world-wide organization, you will manage your team in a variety of
ways to ensure development of agents and progression of cases for
our most loyal customers. -
During a Typical Day, You'll
What You Bring to the Role -
What You Can Expect -
A Bit More About Your Role -
In this position you will be able to identify trends affecting
customers and be able to report to management these trends. -
-Based on these trends, corrections may be made in our business to
deliver world class service to our customers.
About Percepta -
Established in 2000, Percepta has contact centers across the globe
that proudly deliver a frictionless customer experience to our
clients.
Our values are the heartbeat of our organization, and we live,
breathe, and play by them -every -day. As a Percepta team member,
you can expect: - -
Culture of Service -- to be treated like you are the customer from
day one -
Teamwork -- belonging to a supportive family team environment that
encourages growth, fosters trust and open communication, and
acknowledges value in your contributions
Respect -- a team that is accountable, dependable and gives you
their full attention
Proactive -- to surround yourself with solution-oriented people who
strive to improve themselves, others, and the organization
Career -Growth - lots of learning opportunities for aspiring
minds
Diversity -- be a part of our growing diverse and community-minded
organization that is all about having fun!
Competitive Compensation -- we take care of family, which is why we
offer more than just competitive wages and great benefits. Our
programs offer incentives and promote physical, mental, and
financial wellness.
As a condition of employment, Percepta requires all employees hired
in the United States to successfully pass a background check and,
depending on location and client program, a drug test. Percepta is
an Equal Opportunity Employer.
Keywords: Percepta, Houston , Customer Experience Operations Supervisor, Other , Houston, Texas
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here to apply!
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