International Exam Scheduler (German Bilingual) - Veteran Services

Company: Maximus
Location: Houston
Posted on: June 25, 2022

Job Description:

International Exam Schedulers supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by scheduling Compensation and Pension ("C&P") medical exams, for Veterans and Service Members, with trained VES providers. Schedulers must maintain close communication and build rapport with providers to capture exam availability and build a relationship of trust and confidence. Additionally, schedulers will need to share all provider information with Provider Recruiting and Credentialing ("PRC") Department in order to find solutions for difficult geographic areas. Candidates must possess the desire to assist our wounded veterans and service members with a caring, positive, and patriotic attitude . This position works with veterans when needed to confirm early notice appointments and assists veterans and/or providers with any questions they may have. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism. *This position is temporarily remote due to Covid-19, however, you must be able and willing to work on site in our Houston, TX location when needs arise. Job Requirements:Additional Duties and Responsibilities -

• Occasionally attend meetings regarding difficult geographic areas in assigned region
• Assist other schedulers if volume in assigned region has diminished
• Promptly address emails and voicemails on a daily basis
• Must abide by HIPAA regulations by maintaining confidentiality of records and personal information - Requirements -
  • High School diploma or GED equivalent required; some College preferred
  • Intermediate knowledge of pertinent medical terminology
  • Advanced verbal and interpersonal skills
  • Advanced written communication skills, to include excellent grammar
  • Advanced reading and comprehension abilities
  • Advanced analytical skills and detail-oriented
  • Advanced multi-tasking skills
  • Advanced organizational and prioritization skills, with strong ability to meet strict deadlines
  • Proficient typing skills
  • Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel
  • German/English fluency is highly desired for this position. Home Office Requirements
    • Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
    • Preferred Windows or Mac (no Chromebooks) that is no more than 5 years old
      • OS for Windows - Windows 10 or Windows 11
      • OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
      • Hardwired internet (ethernet) connection
      • Private work area and adequate power source
      • A second monitor is highly recommended for most positions

Keywords: Maximus, Houston , International Exam Scheduler (German Bilingual) - Veteran Services, Other , Houston, Texas