Client Service Loop
Company: Banfield Pet Hospital
Posted on: August 8, 2022
SUMMARY OF JOB PURPOSE AND FUNCTION
Client Service Coordinator ("CSC") drives the flow of clients and
pets through the hospital, maximizes the productivity of the
veterinary medical team (in terms of numbers of clients and pets),
ensures good communication with associates and clients, and
coordinates the care of clients and pets in a happy, welcoming,
friendly and efficient manner, influencing clients to return and
refer their friends and families.
ESSENTIAL RESPONSIBILITIES AND TASKS
Live and exemplify the Five Principles of Mars, Inc. within self
Actively recruit new clients by promoting hospital services and
route the flow of clients and pets to ensure superior client care
and maximum productivity of the veterinary medical team.
Maximize the number of pets seen by the hospital team through a
productive and efficiently run hospital to support the needs of our
wellness plan clients. Provide professional, efficient and
exceptional service at all times. This includes encouraging
hospital visits, welcoming clients and pets, ensuring that they are
comfortable in the hospital, and educating them about their pet's
Educate clients about Optimum Wellness Plans, preventative care,
pet health needs and hospital services
Assist incoming clients by completing the required documentation,
entering all pet information and history in the computer, utilizing
proper collars and tags for identification, and ensuring prompt
Assist outgoing clients by providing all necessary instructions,
information and invoices, dispensing prescription items per the
veterinarian's instructions and scheduling future appointments.
Manage the finances by maintaining accurate balances and utilizing
proper opening and closing procedures.
Conduct administrative functions as necessary.
Other job duties as assigned.
THE FIVE PRINCIPLES
Quality - The consumer is our boss, quality is our work and value
for money is our goal.
Responsibility - As individuals, we demand total responsibility
from ourselves; as associates, we support the responsibility of
Mutuality - A mutual benefit is a shared benefit; a shared benefit
will endure. Efficiency - We use resources to the full, waste
nothing and do only what we can do best.
Freedom - We need freedom to shape our future; we need profit to
Keywords: Banfield Pet Hospital, Houston , Client Service Loop, Other , Houston, Texas
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