Client Services Liaison
Company: Christus Health
Location: Houston
Posted on: August 7, 2022
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Job Description:
Summary:The role of Client Services Liaison is to provide
professional client servicing and support for all of TLRA's
clients, both internal and external to the CHRISTUS Health System.
This includes quality customer service, documentation, client
reporting, communication, patient account resolution,
correspondence and requests for information. This position
communicates with clients at all levels, including Directors, CFOs,
Admitting Supervisors/Managers and Patient Accounting Managers.
This position will also communicate regularly with patients
regarding their accounts assigned to TLRA as well as all open
receivables in the patient accounting system. The ability to
communicate effectively with all types of people at all levels is
critical. This position is expected to have solid knowledge of all
of TLRA's business lines and services, internal operational
procedures for all areas, collection systems functionality,
hospital collection system functionality, client profiles and
business office guidelines and procedures, and client service level
agreements and expectations.Acts as the Client Liaison for all of
TLRA's clients and business services to respond to inquiries,
handle requests for information, and resolve issues, or
problems.Handles all inbound client calls promptly and
professionally.Acts as a patient liaison for patient inquiries both
in person and over the phone.Able to ensure full patient account
resolution when dealing with patients including but not limited to
collection of account balances, appropriate determination of any
adjustment/discount or contractual adjustment needed, appropriate
determination of financial assistance if applicable, and able to
thoroughly explain all collection procedures to the patient.Ensures
appropriate documentation of all patient, facility, and client
inquiries related to patient accounts in the hospitals patient
accounting system and the TLRA collection system if
applicable.Maintains a system to track status of open issues and
service requests and provides status reports on a routine
basis.Communicates to Management and/or appropriate Collection
unit, client requests, changes, issues or problems in a timely
manner.Handles patient account recalls received from the client.
Includes logging of information, documentation in the collection
system, and timely notification of potential problems or issues
related to account recalls to appropriate personnel.Provides
effective and timely communication and education to both clients
and associates which are related to TLRA business services and
service level expectations.Provides documentation specific to
TLRA's collection services. Includes letters, action codes, status
codes, result codes, agency codes, and desk assignment
parameters.Assists with the implementation and tracking of process
improvement initiatives.Distributes performance reports, client
statements, acknowledgment and cancellation reports, inventories,
and requested custom reports to clients in a timely
manner.Documents and communicates new client set up and business
services, and maintains updated client profile information.Performs
other duties as assigned or required.Requirements:High School
diploma with a minimum of two to three years experience working in
a client service or marketing capacity, preferably in a healthcare
or collection agency environment or healthcare business office
setting.Must be able to work in a team environment, prioritize and
organize multiple tasks, and meet deadlines.Strong written
communication skills required.Experience in healthcare business
office related setting very beneficial.Has some understanding of
managed care and government payer reimbursement calculations
including contractual adjustment calculations.Advanced
interpersonal skills to effectively interface with internal and
external clients and customers at all levels.Must be able to deal
effectively and work with senior level management in hospital
environments.PC skills in a Windows environment are required. Solid
knowledge and utilization of desktop applications to include Word
and Excel is essential.Professional appearance, excellent
communication and time management skills is a requirement.Ability
to initiate and follow through on projects and work independently
with minimal supervision.Must be able to travel to client locations
or to TLRA main office if working remotely as required.Work
Type:Full TimeWork Schedule/Shift8AM 5PMReq. No75630Job TitleClient
Services LiaisonMarketCHRISTUS System OfficeCategoryRevenue
CycleTravelNo Travel ApplicableFacilityCHRISTUS Corp Houston Office
and TLRA Revenue CycleAddress2900 North Loop WestHouston, TX
77092USTypeFULL TIME
Keywords: Christus Health, Houston , Client Services Liaison, Other , Houston, Texas
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