PTAC Service Account Spec 2

Company: Daikin Comfort Technologies
Location: Waller
Posted on: August 7, 2022

Job Description:

Overview:
PTAC Service Account Spec 2 The OpportunityDaikin Comfort Technologies Manufacturing, L.P. is seeking a skilled individual for our PTAC Service Account position at our DTTP - Waller, TX location. The PTAC Service Account Specialist provides support to independent service companies & end users via phone or written correspondence; provide part information to customers. Evaluate requests for product repair or exchange. Input caller/product information into Microsoft Dynamics CRM - Customer Relationship Management call tracking program. Dispatching independent companies to perform warrantable repairs and process warranty claims. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website at http://careers.daikincomfort.com and submit your resume.About DTTPDaikin Texas Technology Park- has a footprint of 4.23 million square feet under a single roof, and is the third largest factory in the United States. Opened in 2017 as the manufacturing, logistics, and engineering center for Daikin's American subsidiary Goodman, the plant makes heating and air conditioning products sold under the Goodman,Amana, and Daikin brands.Why work with us? > Benefits are effective on day one for all full-time direct hires > Training programs are available to help guide team members and develop new skills > Growth Opportunities - there are immense opportunities to grow your career > You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Responsibilities:
May include:Assist PTAC Product Specialists with Part orders (including looking up tracking numbers or checking on part orders that have not shown up)Assist Homeowner Support on issues including unit exchange requests and when a servicer has not shown up to repair unit(s)Assist PTAC Product Specialists with collecting information relative to Product Quality Report (PQR) reports on PTAC products and with maintaining Special Project Codes listAssist PTAC Product Specialists in handling customer complaints from dealers, homeowner and property owners on all PTAC products This can be related to technical support, part orders, setting up service calls or unit exchangesAssist PTAC Product Specialists with part(s) that are not in stock or not showing an availability date and meet with Service Parts Engineer to verify this information before it is provided to the customerNature & Scope:Works within knowledge and uses it to solve more complex matters and support cross-functional teamsMay provide guidance/training to new hiresApplies excellent customer service skills to effectively and accurately coordinate service repairs and process claims

Qualifications:
Knowledge & Skills:Excellent customer service and relationship management skills with ability to diffuse negative situationsCommunication & Collaboration with team members and customers ability to communicate ideas to instruct, inform, persuade or motivate co-workersDigital skills: Technology, Media & the Internet - skills in word processing, data management and presentations (MS Office Applications proficiency Word, Excel, Access, PowerPoint)Critical Thinking & Problem Solving - inductive and deductive reasoning, analysis and interpretation to generate possible solutions and responses to problemsHigh level of attention to detail; effective organizational and time management skillsAbility to apply good judgement, strong work ethics and integrity on the jobExperience:5+ years of customer service and working in office environment; Technical Support a PlusEducation:High school diploma or GED equivalentVocational training/education or Associates degree a plus Physical Requirements/Work Environment:Must be able to perform essential responsibilities with or without reasonable accommodationsQualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.The Company provides equal employment opportunity to all employees and applicants regardless of a persons race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Keywords: Daikin Comfort Technologies, Houston , PTAC Service Account Spec 2, Other , Waller, Texas