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Resident Services Coordinator

Company: Fairfield Residential
Location: Channelview
Posted on: September 24, 2022

Job Description:

Resident Services Coordinator
At Fairfield, we are proud to be a leader in the multifamily housing industry. We are passionate about creating exceptional and luxurious apartment living. Among the most experienced multifamily companies, Fairfield has developed and acquired over 975 communities since 1985. We are an award-winning company that proudly employs over 1,300 associates who are dedicated to serving our customers at our apartment communities located in over 30 markets nationwide.
We have a great opportunity for you to work side by side with our passionate, bright and highly experienced professionals in the Multifamily Housing industry.

  • High school diploma or equivalent required.
  • Valid driver's license may be required.
    • Minimum of one year experience in a customer service, sales, hospitality or retail position.
    • Experience using Microsoft Outlook, Word, and Excel.
      Skills, Knowledge & Abilities:
      • Ability to read, write, understand, and communicate in English.
      • Intermediate knowledge of Microsoft Outlook, Word and Excel.
      • Strong typing skills.
      • Superior customer service skills including the ability to manage difficult customers and/or situations.
      • Professional verbal and written communication skills.
      • Strong attention to detail, organizational, time-management and problem solving skills.
      • Detail oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis.
      • Ability to work a flexible schedule to include weekends, evenings and holidays.
        Essential Duties:
        • Plans, organizes, promotes, attends and executes resident events for the property.
        • Develops and maintains positive rapport with residents, neighboring businesses, local vendors, and other industry groups.
        • Oversees social media sites; monitors and promotes community online reputation.
        • Actively markets the property, creating and implementing an outreach marketing plan.
        • Creates and distributes community newsletters.
        • Receives packages and notifies residents of delivery.
        • Receives and distributes mail.
        • Sends resident birthday cards and thank you cards.
        • Attends to the ongoing customer service needs of each resident throughout their residency.
        • Contributes ideas to increase property interest and traffic.
        • Field and successfully satisfy resident complaints with the help of management.
        • Welcomes new residents, assessing move in experience.
        • Greets visitors, answers phones, assists prospects and accepts and inputs work orders, as needed.
        • Accepts rents and provide receipts, as necessary.
        • Restocks supplies in office, clubhouse and/or business center, as needed.
        • Coordinates clubhouse rentals.
        • Maintains courteous communications and follow-up correspondence with residents, applicants, prospects and representatives of other companies.
        • Assists with resident retention through community events.
        • Participates in company required training by established deadline.
        • Complies with all Fairfield standards, applicable health and safety rules and regulation, as well as applicable local, state and federal laws.
        • Any other duties or responsibilities that may be assigned.
          Why consider us?
          • Competitive Salary and Benefits Package.
          • Careers are made at Fairfield- We are committed to developing our staff through our robust in-person, online and social training. Promotions from within are encouraged.
          • Environmentally Aware- Fairfield leads the industry through our Living Green Program and our LEED Certified communities.
          • Award Winning- Fairfield is recognized for our customer service, training and professionalism.
          • Cutting Edge Technology- Fairfield utilizes innovative property leasing and accounting software that maximizes productivity.

Keywords: Fairfield Residential, Houston , Resident Services Coordinator, Other , Channelview, Texas

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