Referral Rep II
Company: Quest Diagnostics
Posted on: September 24, 2022
Referral Rep II - Houston, TX - Monday-Friday 8:00-4:30PM
(Rotational Saturday)JOB SUMMARY: Handles all internal and external
customer contacts regarding Referral Testing. Receives, resolves
and follow-ups and communicates outcome of complex customer issues.
Provides coaching, training and support to Referral Assistant and
Referral Representative I. Act as a liaison between internal and
external customers and Referral vendors. JOB RESPONSIBILITIES:1.
All duties of the Referral Representative I. 2. Provides training
and mentoring for Referral Assistant and Referral Representative.
3. Tracks and reports metrics required for monitoring Referral
Vendor effectiveness. 4. Responsible for resolving interface
exception logs and ensuring exceptions are resolved in timely
manner. 5. Issue revised reports as necessary in accordance with
defined guidelines. 6. Actively involved in special projects
regarding Referral Testing. 7. Monitor use of Wild Codes and advise
Group Leader of increase in particular test.8. Obtain (when
necessary) and monitor Licenses for all Referral Vendors. 9. Advise
customers, Client Service, and Sales of test delays per department
policy. 10. Troubleshoot referrals issues, notify supervisor of
potential problems. 11. Other duties assigned. 12. Handles multiple
tasks simultaneously and work in a fast paced environment. 13.
Excellent written and verbal communication skills. Able to speak
English language clearly and effectively communicate to caller and
peer group. 14. Handles challenging situations and demonstrate a
potential for a strong independent problem solving skills. 15.
Adheres to Quest Diagnostics core values, safety and compliance
policies and procedures. 16. Supports and embraces organizational
decisions. 17. Excellent interpersonal skills ability to train and
direct staff to positive action. 18. Strong organizational skills
strong ability to manage time effectively. 19. Works in a biohazard
environment, practicing good safety habits. 20. Keeps work area
neat and clean. JOB REQUIREMENTS:Education: High school diploma or
equivalent. Work Experience: Minimum 3-5 years clinical laboratory
experience required. Special Requirements:Data Entry Skills - 6000
keystrokes per hour required.Medical background preferred, which
includes medical terminology applicable to a clinical laboratory.
Basic PC Skills - Word, Excel, etc. helpful -req105140
Keywords: Quest Diagnostics, Houston , Referral Rep II, Other , Houston, Texas
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