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Front Desk Representative

Company: Dossan Group
Location: Houston
Posted on: September 24, 2022

Job Description:

They are responsible for greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities. Job Requirements:

  • Solve guest or hotel concerns
  • Checking guests out of the hotel
  • Perform customer service duties for hotel guests
  • Modify and cancel guest reservations
  • Identify and explain hotel guest in-room amenities to guest upon room arrival
  • Informing guests of hotel's facilities at check-in
  • Keep information at front desk
  • Maintain the front office guest area
  • Spent interacting with guests of the hotel
  • Perform guest check-in / check out duties
  • Using the computer system on a daily basis to make reservations, check-in guests, and check-out guests
  • Using the computer system on a daily basis to make reservations, check-in and check-out hotel guests
  • Take same day reservations and future reservations
  • Check guests in and out of rooms using computer
  • Assist in booking room reservations
  • Attend monthly front desk / guest services staff meetings
  • Check guests in, issue room keys, provide information on hotel services and room location
  • Register and assign rooms to guests of hotel
  • Register, and assign rooms to guests of hotels
  • Summoning guest service personnel for assistance in escorting guests to rooms

Keywords: Dossan Group, Houston , Front Desk Representative, Other , Houston, Texas

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