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Advanced Application Engr

Company: Honeywell
Location: Houston
Posted on: November 26, 2022

Job Description:

Innovate to solve the world's most important challengesThe future is what you make it. -When you join Honeywell, you become a member of our global team
of thinkers, innovators, dreamers, and doers who make the things that make the
future.Honeywell Process Solutions is a pioneer in automation control,
instrumentation, and services for the oil and gas; refining; energy; pulp and
paper; industrial power generation; chemicals and petrochemicals; biofuels;
life sciences; and metals, minerals, and mining industries. A leader in
digitization, Honeywell delivers software and services that help customers
overcome competitive pressures and uncertain market conditions to achieve
game-changing business outcomes. Honeywell's comprehensive portfolio in process
control, monitoring, and safety systems and instrumentation provide optimized
operations and maintenance efficiencies to meet diverse automation needs.The primary purpose of this position is to deliver superior
customer satisfaction with the HPS Technical Support response, communication,
and resolution of customer cases for the HPS System and Infrastructure line of
business. The GTAC engineer works in a global team, providing support for a
defined set of products/technologies. Works closely with peer colleagues
globally to solve technical problems. Visit customer locations may be required
for critical site investigations.Key
Responsibilities--- -Ability to deliver remote support & services
effectively. --- -Ability to execute GTAC and other standard audit checklists. --- -Proactively manage and respond to customer questions, issues, and input
accurately and within Service Level Agreement timing. --- -Comply with all GSM processes for documentation and customer
communication. --- -Maintain strong case documentation and follow-up to ensure that
technical recommendations effectively resolve customer issues. - --- -Support Honeywell affiliates by participating in meetings with
customers. --- -Keep technically current with the broad HPS product/systems portfolio,
while maintaining expert knowledge on the Experion Controller product line. --- -Actively share knowledge and new findings with other team members
through periodic creation of knowledge articles. --- -Ability to support through the follow the sun.--- -Ability to work on After Hour Emergency calls when
scheduled.YOU MUST HAVE

  • Engineering degree in
    electronics, Chemical, instrumentation or process technologies.
  • 6+ years' experience in DCS systems engineering, operations, or
    services support functions within the Industrial automation industry.WE VALUE
    • 6+years'
      experience with Honeywell process control systems.
    • Experience
      in the industry is preferred.
    • Excellent interpersonal and
      verbal & written communication skills.
    • Experience with
      Salesforce.com and SharePoint.
    • Deliver premium services
      for all assigned customers.
    • Respond to the high volume
      of customer inquiries in an efficient and accurate manner, meeting or exceeding
      the published SLA (Service Level Agreement) for Response and Resolution.
    • Maintain proactive and
      timely communications, providing frequent and informative customer
      updates. -
    • 6+ years of experience with Experion PKS Client\Server family
      and related architecture, like:EPKS Client and Server nodes configuration and troubleshooting (ESF, ESC, EST, ESV, ESVT, EAS, EAPP)Knowledge on EPKS Server databasesServer RedundancyFTE Integration and best practicesExperion MigrationsServices tools (Trace, Enabled Services, IAA, SPB, SIT)DSASafeViewHMI Web and HMI Web Solution packServer scriptingTPS, SCADA, and CDA integrationDVMODBCOrion, OTP, Thin ClientOPC connectivityAdditional Information
      • JOB ID: HRD181239
      • Category: Engineering
      • Location: 2101 CityWest Blvd,Houston,Texas,77042,United States
      • Exempt
      • Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Honeywell, Houston , Advanced Application Engr, Other , Houston, Texas

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