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Customer Service Representative

Company: Quantix
Location: Houston
Posted on: November 26, 2022

Job Description:

Process all Customer Shipment Request, Prepackaged Inbound Notifications and expeditiously resolve any inquiries related to your area of responsibility. This includes but is not limited to processing orders and inbound notifications, proactively (when possible) communicating & coordinating with UDC Operations Department, Customers, Freight Forwarders, Steamship Lines, Trucking Companies and Management to ensure all prepackaged inbounds, shipment requests, inventory control, reports and general inquiries are processed in a timely manner (on-time if applicable) while maintaining the highest level of quality.

Essential Job Functions

Receive & Review all shipment requests for Customer and/or Country of Destination regulations.

Checking Pending Packaging and updating all parties

Process shipment orders accurately and immediately to ensure all paperwork is distributed to the appropriate parties.

Process revisions in a timely manner and obtain the original paperwork so it is not shipped incorrectly

Continually monitor loading process/status of shipment requests and communicate with all parties

Proactively identify potential issues with customer orders & communicate to All Parties Involved & Upper Management

Immediate response and follow-thru to Customer inquiries

Process prepackaged inbound notifications

Complete Customer reports on-time and accurately

Complete and enter miscellaneous charges

Process repack requests under 5000# (unless being repackaging on a pack-out line)

Process re-labeling requests (unless being re-labeled on a pack-out line)

Immediately notify customer of damage and/or lost material and remove from inventory

Communicate new Customer process instructions to your supervisor

Process Customer requests for stock releases/transfers

SAP Experience

Complete and distribute miscellaneous work orders for shipments/inbounds requiring overtime, disposing of customer inventory, pre-physicals, and other non-standard Customer requests.

Scan and email completed BOL's to the Customer

File completed orders

Lead & Reconcile Customer Physicals

Research & resolve inventory discrepancies

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Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

Experience:
* SAP: 1 year (Preferred)
* Logistics: 1 year (Preferred)
* Microsoft Excel: 1 year (Preferred)
* Customer Service: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Quantix, Houston , Customer Service Representative, Other , Houston, Texas

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