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Bilingual Call Center Representative (Healthcare)

Company: Houston Metro Urology
Location: Houston
Posted on: November 26, 2022

Job Description:

We are looking for a Bilingual Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

* Manage large amounts of inbound and outbound calls in a timely manner
* Identify patient's needs, obtain and enter accurate demographic information and insurance information as needed.

* Schedule appointments for patients.
* Verify insurance benefits as needed
* Keep records of all conversations in our call center database in a comprehensible way
* Meet personal/team qualitative and quantitative targets

* Previous experience in a customer support role
* Track record of over-achieving quota
* Strong phone and verbal communication skills along with active listening
* Customer focus and adaptability to different personality types

* Ability to multi-task, set priorities and manage time effectively
* Bilingual in Spanish

* High school or equivalent

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Paid training
* Vision insurance
* 8 hour shift

Ability to commute/relocate:
* Houston, TX 77027: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
* Salary Requirement

* Customer service: 1 year (Preferred)
* Call center: 1 year (Required)

* Spanish (Required)

Work Location: One location%58047475%

Keywords: Houston Metro Urology, Houston , Bilingual Call Center Representative (Healthcare), Other , Houston, Texas

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