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Call Center Representative

Company: Savvy
Location: Houston
Posted on: November 26, 2022

Job Description:

Savvy - We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
Responsibilities: -




Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.


Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.


Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.


Building lasting relationships with clients and other call center team members based on trust and reliability.


Utilizing software, databases, scripts, and tools appropriately.


Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.


Requirements: -



High School Diploma or GED required; college degree preferred


Customer service experience a plus


Phone-related customer service a major plus


Familiarity with Microsoft Windows, Word, and Excel applications


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Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance

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Keywords: Savvy, Houston , Call Center Representative, Other , Houston, Texas

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