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Advanced Application Engr

Company: Honeywell
Location: Houston
Posted on: November 27, 2022

Job Description:

Innovate to solve the world's most important challenges The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future.Honeywell Process Solutions is a pioneer in automation control, instrumentation, and services for the oil and gas; refining; energy; pulp and paper; industrial power generation; chemicals and petrochemicals; biofuels; life sciences; and metals, minerals, and mining industries. A leader in digitization, Honeywell delivers software and services that help customers overcome competitive pressures and uncertain market conditions to achieve game-changing business outcomes. Honeywell's comprehensive portfolio in process control, monitoring, and safety systems and instrumentation provide optimized operations and maintenance efficiencies to meet diverse automation needs.The primary purpose of this position is to deliver superior customer satisfaction with the HPS Technical Support response, communication, and resolution of customer cases for the HPS System and Infrastructure line of business. The GTAC engineer works in a global team, providing support for a defined set of products/technologies. Works closely with peer colleagues globally to solve technical problems. Visit customer locations may be required for critical site investigations.Key Responsibilities--- Ability to deliver remote support & services effectively.
--- Ability to execute GTAC and other standard audit checklists.
--- Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
--- Comply with all GSM processes for documentation and customer communication.
--- Maintain strong case documentation and follow-up to ensure that technical recommendations effectively resolve customer issues.
--- Support Honeywell affiliates by participating in meetings with customers.
--- Keep technically current with the broad HPS product/systems portfolio, while maintaining expert knowledge on the Experion Controller product line.
--- Actively share knowledge and new findings with other team members through periodic creation of knowledge articles.
--- Ability to support through the follow the sun.
--- Ability to work on After Hour Emergency calls when scheduled. YOU MUST HAVE

  • Engineering degree in electronics, Chemical, instrumentation or process technologies.
  • 6+ years' experience in DCS systems engineering, operations, or services support functions within the Industrial automation industry. WE VALUE
    • 6+years' experience with Honeywell process control systems.
    • Experience in the industry is preferred.
    • Excellent interpersonal and verbal & written communication skills.
    • Experience with and SharePoint.
    • Deliver premium services for all assigned customers.
    • Respond to the high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution.
    • Maintain proactive and timely communications, providing frequent and informative customer updates.
    • 6+ years of experience with Experion PKS Client\Server family and related architecture, like:
      EPKS Client and Server nodes configuration and troubleshooting (ESF, ESC, EST, ESV, ESVT, EAS, EAPP)
      Knowledge on EPKS Server databases
      Server Redundancy
      FTE Integration and best practices
      Experion Migrations
      Services tools (Trace, Enabled Services, IAA, SPB, SIT)
      HMI Web and HMI Web Solution pack
      Server scripting
      TPS, SCADA, and CDA integration
      Orion, OTP, Thin Client
      OPC connectivity

      Additional Information
      • JOB ID: HRD181239
      • Category: Engineering
      • Location: 2101 CityWest Blvd,Houston,Texas,77042,United States
      • Exempt
      • Global (ALL) Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Honeywell, Houston , Advanced Application Engr, Other , Houston, Texas

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