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Branch Service Manager - Bilingual Spanish / English Preferred - Copperfield / Houston, TX

Company: Zions Bancorporation
Location: Houston
Posted on: January 26, 2023

Job Description:

At Amegy Bank, people and culture are at the heart of everything we do. Everyone counts isn't just a phrase. It is woven into all aspects of our organization. We know that to be successful in delivering the best to our clients, we must have a diverse and inclusive team with varied cultures, backgrounds, and experiences. Join our team of caring bankers who support the growth of businesses, families, and the communities we serve. Let us help you transform your career. Amegy Bank, here you grow. We are looking for a seasoned Branch Service Manager to provide top notch customer service to our clients and customers at our Copperfield / Houston financial center. This position reports directly to the Branch Manager. If you are passionate about being part of a community, being a team player, and helping others reach their financial goals, then we are interested in speaking with you! Ideal candidates will have the skills and experience necessary to:

Manage the branch/financial center service, operations, and sales functions to achieve the strategic goals of the branch/financial center in coordination with the Branch ManagerPerform the following tasks and/or regularly makes substantially weighted recommendation regarding interviewing, selecting, hiring, performance evaluations, advancement, and termination of employeesConduct training and coaching to include mentoring employeesProvide leadership and training for the sale and referral of bank products and servicesResolve and respond to client service concerns, complex client complaints and questionsDirect the work of managed employees to include scheduling and setting hoursMaintain production or sales records for use in supervision and/or performance management of employees, appraises employee productivity and efficiencyRecommend promotions or other changes in employee status, handles employee complaints and grievances, disciplines employees, apportions the work and determines the approaches used by employees to do assigned tasksOversee compliance with adherence to safety and security protocols. Monitor and/or implement legal compliance measures, ensuring the branch/financial center is following all bank policies and proceduresMonitor and ensure compliance with policy and the company's risk appetite. Implement management procedures and operating practices and commits the branch/financial center in matters of significant financial impactApprove teller transactions as neededPrepare the branch/financial center for audits and works with audit staff to resolve any concerns identifiedProvide sales leadership, through their own production, as well as the oversight of sales and services tasks. Work closely with key partners to achieve sales and service objectives and maintain operational integrityUse their discretion to perform approvals and overrides within their authorityBe involved in planning long/short-term operational, sales, and customer experience goalsInvestigate and research operational issues, loss, fraud and resolve complex and/or significant matters on behalf of the companyRepresent the branch/financial center in handling complaints, arbitrating disputes, or resolving grievancesProcess cash transactions and perform other customer service and sales duties within the branch/financial center as needed and use discretion to determine when to perform these additional functionsPerform other duties as assigned Qualifications:
High school diploma or equivalent4+ years' experience in retail banking, sales, new accounts, loan processes, customer service or other directly related experienceBilingual Spanish/English preferredBanking management and branch operation experience preferredConsiderable working knowledge of the banking industry, processes, procedures, regulation, and productsProficient knowledge of lending processes and proceduresStrong customer service, relationship building, sales, and management skillsExperienced in handling and resolving various client concernsStrong communication skills, both verbal and writtenExcellent problem-solving and negotiation skillsProficient knowledge of computer programsAbility to set and maintain high quality work standardsAbility to deal effectively with people in various job capacitiesAbility to lead a team Hours of Work:
Days and hours of work are Monday through Friday; 9 a.m. to 5 p.m. and Saturday; 9 a.m. to 1 p.m.
This is a full-time position: 40.00 hours per week. Must be able to work a flexible schedule within the hours listed above, to include the ability to work Saturdays, when required. Benefits: At Amegy Bank, we strive to create value for our customers, communities, employees, and shareholders. As a member of our team, we recognize the essential role you will play in our success. Our benefit plans are designed to help protect the health and well-being of you and your families, while helping you grow in your career.
Medical, Dental and Vision Insurance - START DAY ONE!Life and Disability Insurance, Paid Parental Leave and Adoption AssistanceHealth Savings (HAS), Flexible Spending (FSA) and dependent care accountsPaid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays401(k) plan with company match, Profit Sharing, competitive compensation in line with work experienceMental health benefits including coaching and therapy sessionsTuition Reimbursement for qualifying employeesEmployee Ambassador preferred banking products Amegy Bank, a division of Zions Bancorporation (ZION), is listed on the S&P 500 & NASDAQ Financial 100 indices.

Keywords: Zions Bancorporation, Houston , Branch Service Manager - Bilingual Spanish / English Preferred - Copperfield / Houston, TX, Other , Houston, Texas

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