NDC Donor Support Associate - Pasadena
Company: Gulf Coast Regional Blood Center
Location: Houston
Posted on: January 26, 2023
|
|
Job Description:
Position Title: NDC Donor Support Associate - Pasadena Location
1: Pasadena Donor Center Hours per week: 40 Work week: Sunday -
Friday; Off Saturday Shift: 7:30am - 4:30pm Driving position: No
Description: GULF COAST REGIONAL BLOOD CENTERLocation: 5124
Fairmont Pkwy, Pasadena, TX 77505Position Title: Donor Support
Associate - Pasadena, TexasFunction Titles: Receptionist;
Administrative AssistantJoin our team of heroes!Are you looking for
more than a job? We are hiring an exceptional, high energy,
good-spirited receptionist for our donors and visitors to receive
an exceptional experience every time.The Donor Support Associate is
responsible for performs routine receptionist, data entry and donor
recruitment duties.This role is great for those who will provide a
positive and engaging experience with the donors by making the
donor feel welcomed and value. Building a rapport and relationships
that will encourage them to return frequently.Just For You:Career
advancement opportunities.Competitive compensation and benefits
package.Engaging and exciting opportunity to SAVE LIVES.Tips to
thrive in our culture:Embody our Core Values of Commitment,
Integrity, and RespectWork to actively create experiences that
inspire others to save lives, each and every day.Embrace doing it
right, making connections, and creating desired experiences.Comply
with all organizational policies and standards, including safety
rules, and be willing to report actual and potential violations to
the appropriate supervisor or manager.In this role, you'll:Be the
lead face of our CARE focused Customer Service for all donors and
visitors to our Neighborhood Donor Centers (NDCs). Greet donors,
guide donors through the initial check-in process, reschedule
donors for their next donation and then transition donors over to
collections staff to begin the donor screening process. Actively
recruit donors to donate the optimal procedure where their donation
can be even more impactful for patients in need of blood. Educate
donors about the donation process as well as demonstrate to them
how the donation process can be expedited through CFL
Express.Provide post-donation customer service to donors including
snacks, drinks and a 'Thank You' for donating blood. Will also
attempt to reschedule donors if not already performed. Answer
incoming telephone calls, answering donor questions and route calls
to appropriate personnel or departments.Enter donor data into
computer database. Retrieve donor records as required from
database.Provide potential donors with instructions on completing
forms prior to the screening interview.Contact donors through phone
calls when unexpected schedule changes occur.Provide administrative
support functions for NDC.Perform periodic inventory counts to
ensure NDC is sufficiently stocked with needed supplies.Order,
distribute and maintain office supplies and equipment.Maintain all
files in an orderly manner, updating when needed/directed.Compile
and type statistical reports and prepare outgoing mail.Orient
volunteers who are routinely on site to assist with the day-to-day
operations of the NDC.Ensure all areas of the NDC are clean,
organized and stocked with needed supplies.Perform routine Center
walk throughs to ensure proper donor signage.Assist with the
coordination of NDC events.Maintain confidentiality of all records
in accordance with HIPPA requirements and adhere to GCRBC Standard
Operating Procedures (SOPs).Additional duties as assigned.We need
someone who has: High School Diploma or GEDType 50 wpmComputer
literate: Microsoft OfficeMust have strong analytical skills.Good
interpersonal communication skills.Good attention to detail,
accuracy. Physical Demands:The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.While performing
the duties of this job, the employee is regularly required to
stand, walk, use hands to finger, handle, or feel; reach with hands
and arms; and talk or hear. The employee is regularly required to
sit or stoop; occasionally required to kneel, crouch or crawl and
taste or smell. The employee must regularly lift and/or move up to
25 pounds. Employees are required to be familiar with and abide by
the team lift requirements as specified in the Safety Program.
Specific vision abilities required by this job include color
vision, close vision, peripheral vision and ability to adjust
focus.Work Environment:The work environment characteristics
described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.The noise level in the work
environment is usually moderate.Who We Are:Gulf Coast Regional
Blood Center is a non-profit 501 (c) (3) organization and is
accredited, licensed, and inspected by the Food and Drug
Administration (FDA), AABB as well as local and state authorities.
Serving the largest medical campus in the world, The Blood Center
has grown to more than 650 employees and serves more than 170
hospitals and health care institutions in the 26-county Texas Gulf
Coast, Brazos Valley, and East Texas regions. As it pertains to
stability, we have been in business for over 45 years with no
threat of mergers or acquisitions; and growing stronger as we gain
more partnerships within the business community. Think you have
what it takes to save lives with us? We want to hear from you.EQUAL
OPPORTUNITY EMPLOYER STATEMENTThe Blood Center is an Affirmative
Action/Equal Employment Opportunity Employer. Qualified applicants
for positions are considered without regard to race/ethnicity,
color, religion, national origin, age, pregnancy, sex, sexual
orientation, gender identity, transgender status, military status,
protected veteran status, disability status, genetic testing
results, or any other basis or characteristic prohibited by
applicable law, statute, regulation or Executive Order.
PI202071795
Keywords: Gulf Coast Regional Blood Center, Houston , NDC Donor Support Associate - Pasadena, Other , Houston, Texas
Click
here to apply!
|