Donor Support Coordinator
Company: Gulf Coast Regional Blood Center
Location: Houston
Posted on: January 26, 2023
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Job Description:
Position Title: Donor Support Coordinator Location 1: Mobile
Operations Center Hours per week: 40 Work week: M-F Shift: 8am -
5pm Driving position: No Description: Gulf Coast Regional Blood
Center 9990 Fannin Street, Houston, TX 77045 TITLE/CODE:
Coordinator - Donor Support DEPARTMENT: Customer Experience
Department Join our team of heroes!Gulf Coast Regional Blood Center
has an exciting opening for Donor Support Coordinator to develop,
deliver and add value to programs to ensure the delivery of
positive donor experiences in support of Customer Experience
initiatives. JUST FOR YOU: Competitive compensation and benefits
package.Texas Medical Center location with free parking. Work-life
Balance: Monday to Friday, 8 am - 5 pm. Engaging and exciting
opportunity to SAVE LIVES. Tips to thrive in our culture:Embody our
Core Values of Commitment, Integrity, and RespectWork to actively
create experiences that inspire others to save lives, each and
every day.Embrace doing it right, making connections, and creating
desired experiences.Comply with all organizational policies and
standards, including safety rules, and be willing to report actual
and potential violations to the appropriate supervisor or manager.
In this role, you'll:Receive and process communications from
internal and external customers.Act as intake for customer/donor
issues; resolves or appropriately routes customer concerns to
ensure response or resolution.Maintain and distribute reports from
database of customer/donor calls and issues.Determine and implement
"Best Practices" for customer focus.Work with the Donor Support
Coordinator to notify donors of back orders, returns and
discontinued items from the Donor Rewards Store.Provide weekly and
monthly reports on customer service and quality
initiatives.Represent the voice of the donor and provide input into
every core Customer Experience initiative and process. Complete
administrative tasks correctly and on time. Help as needed with
reports, events, and required paperwork.Understand, monitor and
ensure effective execution of all Gulf Coast Regional Blood Center
policies and procedures to support organizational goals and values.
Adhere to state and federal guidelines and professionally support
affirmative action, social responsibility and diversity
initiatives. We need someone who has:Associate's Degree (Bachelor's
desirable) from an accredited college or university plus a minimum
of two years of customer service experience or equivalent
combination of education and experience.Two years customer service
experience is preferred. Proficiency in computer software -
Microsoft Office Suite, Advanced experience in Excel
preferred.Bilingual English/Spanish highly preferred. Ability to
Type 50 wpm. Good attention to detail, and accuracy. Good
interpersonal communication skills.Ability to manage multiple
projects and prioritize own work.Healthcare experience is highly
desirable. Think you have what it takes to save lives with us? We
want to hear from you! EQUAL OPPORTUNITY EMPLOYER STATEMENTThe
Blood Center is an Affirmative Action/Equal Employment Opportunity
Employer. Qualified applicants for positions are considered without
regard to race/ethnicity, color, religion, national origin, age,
pregnancy, sex, sexual orientation, gender identity, transgender
status, military status, protected veteran status, disability
status, genetic testing results or any other basis or
characteristic prohibited by applicable law, statute, regulation or
Executive Order. PI202071796
Keywords: Gulf Coast Regional Blood Center, Houston , Donor Support Coordinator, Other , Houston, Texas
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