Technical Support (Bilingual in Vietnamese)

Company: Universal Processing
Location: Houston
Posted on: January 28, 2023

Job Description:

Job Title: Technical Support--Position Type: Full-Time--Position Classification: Non-Exempt--Start date: ImmediatelyLocation: Houston, TXResponsibilities included but are not limited to:Prepare, install, and configure software & hardware for deploymentOnboard and train new users for newly deployed software and hardwarePerform remote troubleshooting over the phone and through remote control toolsIdentify and analyze issues for software and/or hardwarePartner with the Operations and Sales departments to provide the best solution for POS inquiriesCollect feedback from end-users and work with the Development team for future product improvementAssist in inventory tracking and managementQualifications:Basic knowledge of computer systems, software, and equipment connectivityStrong problem-solving and analytical skillsExcellent and adaptable communication skillsBilingual in VietnamesePrevious POS support related experience is a plus--About Us:Universal Processing ("UP") is a leading payment processing provider and a registered Independent Sales Organization (ISO) of First Data Corporation and Wells Fargo Bank. --UP was established in 2003, and has emerged as one of the fastest growing payments companies in the U.S. To develop our company's scope to a national organization, UP made significant office expansions in Queens, New York, Los Angeles, California, and Houston, Texas in addition to expand our headquarter office in Manhattan, New York. UP offers a comprehensive line of visionary and efficient payment solutions for merchants in the small to medium size business ("SMB's") marketplace. --UP provides payment products and services for SMB's in all industries, including retail stores, restaurants, e-commerce websites, wholesale companies, lodging establishments, supermarkets, and more. --In addition, UP provides a suite of powerful and innovative value-added solutions that enable SMB's to limitlessly scale their businesses. --Our services include merchant financing, digital marketing, loyalty programs and ATM services. To learn more about us please visit us at: http://www.uprocessing.com/--Why Work for Universal Processing?We offer medical, vision and dental insuranceWe offer 401k retirement plan with company matchWe offer quarterly performance review for potential quarterly salary increaseWe provide on-the-job training to get you familiar with the industry and the jobWe have a very energetic and fun work environment surrounded by young, entrepreneurial professionalsWe have flexible working hours and convenient location--PM19Powered by JazzHRPI202106910

Keywords: Universal Processing, Houston , Technical Support (Bilingual in Vietnamese), Other , Houston, Texas