Customer Care Associate
Company: The Travelers Companies
Location: Houston
Posted on: January 28, 2023
|
|
Job Description:
Who Are We?
Taking care of our customers, our communities and each other.
That's the Travelers Promise. By honoring this commitment, we have
maintained our reputation as one of the best property casualty
insurers in the industry for over 160 years. Join us to discover a
culture that is rooted in innovation and thrives on collaboration.
Imagine loving what you do and where you do it.
Compensation Overview
The annual base salary range provided for this position is a
nationwide market range and represents a broad range of salaries
for this role across the country. The actual salary for this
position will be determined by a number of factors, including the
scope, complexity and location of the role; the skills, education,
training, credentials and experience of the candidate; and other
conditions of employment. As part of our comprehensive compensation
and benefits program, employees are also eligible for
performance-based cash incentive awards.
Salary Range
$33,700.00 - $55,600.00
Target Openings
6
What Is the Opportunity?
Great things on the Horizon! New Hire Bonus at 3 months Milestone
Bonus at 9 months Join the Travelers Team today!
Do you have a strong desire to help others with life's
unpredictable moments? Do you provide a superior customer
experience by building an authentic emotional connection with
customers and maintaining a high level of professionalism and
productivity? As the first point of contact for customers, agents,
and claimants, the Customer Care Associate provides needed
assurance and crisis management while setting the tone for
Travelers' Claim experience. By handling a high volume of incoming
calls, you will accurately and efficiently capture first notice of
loss information and respond to customer inquiries. As you expand
your communication, technical, and business knowledge you will have
the opportunity to grow your career at Travelers.
By joining the Travelers team as a Customer Care Associate, you can
look forward to a New Hire bonus of $1,000 after 3 months in your
position. Additionally, to recognize your training and growth in
the role, you will be awarded a milestone bonus of $1,500 after 9
months in your position. That's an additional $2,500!
Schedule Details:
* This position is scheduled to start on March 13, 2023
* During the first 7 weeks of training, your schedule will be
either 8:00 a.m.-5:00 p.m. EST or 9:00 a.m.6:00 p.m. EST,
Monday-Friday.
* Following training, you will assume your assigned work schedule.
We are offering 1st and 2nd shifts. The first shift options range
from 7:00 a.m. 4:00 pm EST through 11:00 a.m.-8:00 p.m. EST. We are
also offering 2nd shift which is 1:00 p.m.10:00 p.m. EST. All
shifts will include 1 weekend day (Shift to be confirmed at time of
offer.
* This position will be based in our Houston office.
Pay Details:
* This position offers a starting base salary of $43k.
* Eligible for Full Benefits on Day One of employment.
Travelers offers a hybrid work location model that is designed to
support flexibility. Employees who are part of a training or
development program may require up to a six-month waiting period
before they are eligible for the hybrid model. During the initial
six-month training program, employees may be required to work up to
five days in the office.
As part of the hiring process, this position requires the
completion of an online pre-employment assessment. Further
information regarding the assessment including an accommodation
process, if needed, will be provided at such time as your candidacy
is deemed appropriate for further consideration.
What Will You Do?
* Build and maintain customer satisfaction and trust by graciously
listening to denote customer concerns and effectively applying
learned product and systems knowledge.
* Adapt and modify communication style to provide a positive,
consistent, empathetic, and thorough customer experience.
* Assess a variety of customer situations to ensure appropriate and
comprehensive documentation of information following the guidelines
of multiple workflows under the corresponding line of business.
* Navigate numerous technological systems and platforms
simultaneously to accurately access and input information while
interacting with the customer.
* Perform other duties as assigned.
What Will Our Ideal Candidate Have?
* Strong ability to maintain composure and flexibility while
displaying passion, integrity, commitment, and drive to deliver a
positive, differentiated service that improves our customers'
lives.
* Excellent communication skills with the ability to actively
listen, empathize, build trust, establish rapport, and effectively
de-escalate customer issues.
* Self-starter with the ability and drive to continuously learn new
skills and flexibly adapt to new information and technology
platforms.
* Strong multitasking skills including the ability to apply typing
skills and system navigation to proactively address customers'
needs and concerns.
* Ability to work well in a structured work setting and adhere to a
daily schedule including commitment to excellent attendance with
proven reliability.
* What's In It For You?
* Health Insurance: Employees and their eligible family members
including spouses, domestic partners, and children are eligible for
coverage from the first day of employment.
* Paid Time Off: Start your career at Travelers with a minimum of
20 days Paid Time Off annually, plus 9 paid company Holidays. You
also have the opportunity to purchase up to 6 additional days each
year.
* Savings & Retirement: Travelers matches your 401(k) contributions
dollar-for-dollar up to your first 5% of eligible pay. If you have
student loan debt, you can enroll in the Paying it Forward Savings
Program. When you make a payment toward your student loan,
Travelers will make an annual contribution into your 401(k). You
are also eligible for a Pension Plan that is 100% funded by
Travelers.
* Wellness Program: The Travelers wellness program is comprised of
tools and resources that empower you to achieve your wellness
goals. In addition, our Life Balance program provides access to
professional counseling services, life coaching and other resources
to support your daily life needs.
* Volunteer Encouragement: We have a deep commitment to the
communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that
enables you to give back to the charity of your choice.
What is a Must Have?
* High School Diploma or GED.
* Six months of customer service experience.
What Is in It for You?
* Health Insurance: Employees and their eligible family members
including spouses, domestic partners, and children are eligible for
coverage from the first day of employment.
* Retirement: Travelers matches your 401(k) contributions
dollar-for-dollar up to your first 5% of eligible pay, subject to
an annual maximum. If you have student loan debt, you can enroll in
the Paying it Forward Savings Program. When you make a payment
toward your student loan, Travelers will make an annual
contribution into your 401(k) account. You are also eligible for a
Pension Plan that is 100% funded by Travelers.
* Paid Time Off: Start your career at Travelers with a minimum of
20 days Paid Time Off annually, plus nine paid company
Holidays.
* Wellness Program: The Travelers wellness program is comprised of
tools and resources that empower you to achieve your wellness
goals. In addition, our Life Balance program provides access to
professional counseling services, life coaching and other resources
to support your daily life needs. Through Life Balance, you're
eligible for five free counseling sessions with a licensed
therapist.
* Volunteer Encouragement: We have a deep commitment to the
communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that
enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique
abilities and talents each individual brings to our organization
and recognize that we benefit in numerous ways from our
differences.
If you are a candidate and have specific questions regarding the
physical requirements of this role, please send us an email so we
may assist you.
Travelers reserves the right to fill this position at a level above
or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
http://careers.travelers.com/life-at-travelers/benefits/.
Keywords: The Travelers Companies, Houston , Customer Care Associate, Other , Houston, Texas
Click
here to apply!
|