Technical Support Rep I Bilingual Spanish

Company: Real Time Technologies Inc
Location: Houston
Posted on: January 28, 2023

Job Description:

TITLE
Technical Support Rep I Bilingual Spanish


EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.



DESCRIPTION

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• Provide technical assistance and support for incoming inquiries and issues related to computer systems, software, and hardware.
  
• Respond to inquiries via email or over the phone.
  
• Write training manuals.
  
• Train computer users.
  
• Maintain daily performance of computer systems.
  
• Respond to email messages for customers seeking help.
  
• Ask questions to determine nature of problem.
  
• Walk customer through problem-solving process.
  
• Install, modify, and repair computer hardware and software.
  
• Run diagnostic programs to resolve problems
  
• Additional responsibilities as required to meet business needs
  
• Shift: 1:30PM-10:00PM With Saturdays from 10:30AM-8PM. Off Tuesdays and Sundays
  
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  POSITION REQUIREMENTS
  
  
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  • Years of experience needed:
    
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    1-2 Years of prior experience preferred, with no less than 6 months of prior experience in a technical support.
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  • Degrees, certifications/qualifications (skills/knowledge required):
    
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    High School Diploma or GED; preference give to candidates with A+ or Network + certifications.
    Fluency in English and Spanish required
    
  • In depth knowledge of PCs, operating systems, networking, and applications to be able to help users quickly and effectively with their problems.
    
  • Proven systematic and logical problem-solving ability.
    
  • Experience within a call center environment.
    
  • One or two years of helpdesk support or equivalent.
    
  • Good interpersonal skills such as effective listening, empathy, patience, and the ability to carefully walk a user through problem resolution steps remotely.
    
  • Aptitude to troubleshoot problems under pressure, and the ability to defuse excited and sometimes irate users or customers.
    
  • Ability to work well with other departments in a team environment.
    
  • Well-developed organizational and extensive follow-up skills are a must.
    
  • Ability to handle and keep up with constant changes to products, policies, and maintain procedures.
    
  • Use of Remote Desktop Software.
    
  • Ticketing and knowledgebase system use (Microsoft CRM)
    
  • Strong Microsoft operating systems experience.
    
  • Strong understanding of printers and networking.
    
  • Regular and predictable attendance is an essential function of this position
    
    
    
    
    TAGS
    
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    ABOUT THE ORGANIZATION
    
    ABOUT REAL TIME TECHNOLOGIES, INC. Company History RT - started in 2001 as a proprietary Point of Sale solution for a national wireless retailer who sold all U.S. National Carriers. This national multi-carrier retailer faced unique challenges managing all the different business rules and commissions reconciliation of the carriers they did business with. Real-Time Technologies, Inc. was able to customize a solution that would later set the stage for our flagship POS product.RT - solutions are now used in over 8,000 wireless retailer locations nationwide where an estimated 23M devices were activated and $9B of commerce was done in 2018.As a solution provider, our partners, teammates, and the customers whose experience is ultimately impacted by what we do, depend on our technology and processes to drive agility and innovation forward. Our key stakeholders are not only the strongest developers in the business, but they understand the unique challenges our partner organizations confront every day. That customized approach drives the difference in our technology across all layers of our solutions.
    
    
    
    PI201455805

Keywords: Real Time Technologies Inc, Houston , Technical Support Rep I Bilingual Spanish, Other , Houston, Texas