Call Center Blood Scheduler (Work from home)
Company: American Red Cross
Posted on: January 28, 2023
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Candidate Home.By joining the American Red Cross you will touch
millions of lives every year and experience the greatness of the
human spirit at its best. Are you ready to be part of the world's
largest humanitarian network?**** As a condition of employment with
American Red Cross, you are required to provide proof that you are
fully vaccinated for COVID 19 or qualify for an exemption, except
in states where it is prohibited by law. Accordingly, employment is
conditioned on providing proof of vaccination or having an approved
exemption prior to starting employment **** Join us-Where your
Career is a Force for Good!Job Description:At the American Red
Cross, you have a direct impact on a meaningful mission. When you
join our Biomedical team, you can help save lives every day. You'll
be part of a like-minded team that shares a passion for making a
difference and a work environment that supports growth, learning,
and success. As part of the world's largest humanitarian network,
the American Red Cross places top priority on the health and safety
of our employees, volunteers, blood donors and those who receive
our aid and services. Our commitment to public health is
unwavering-both during the COVID-19 pandemic and year-round.What
You'll Do: Recruit prospective blood donors from a variety of
sources by direct to donor-facing and telerecruitment with
individuals to make donation appointments. Serve as lead
recruitment presence for a fixed site. Contact active, lapsed,
platelet, and occasional whole blood donors to increase the
frequency of donations and increase the number of donors at fixed
sites to meet the collections goals. Identify donors who can be
converted to platelet, plasma, or Power Red donations based on
blood type and donation history. Positively impact the quality of
service to donors and groups, increasing the availability of blood
products. Coordinate reminder calls, follow-up, logging of data,
maintenance of records, and special projects to achieve established
goals.Click on the link to learn more about (Apheresis)platelets
donations: https://youtu.be/BwjwbxbwN34Schedule: Tuesday,
Wednesday, Friday & Saturday from 9:30AM-6:00PM CT & Thursday from
10:30AM-7:00PM CT (Sunday & Monday off)Pay: $15.50 per hour, plus
- Contact by telephone or face-to-face current apheresis and/or
whole blood donors to recruit for donation.
- Schedule appointments to ensure maximum number of donors are
scheduled each day.
- Follow a process and appropriate scripting for conducting a
call with a donor, to ensure a consistent donor experience.
- Maintain daily production standard, including phone calls and
appointments per hour, to meet established collection goals.
- Develop a working knowledge of donor criteria to inform donors
of eligibility and reduce deferral rates.
- Maintain accurate records of donors/groups contacted and
appointments scheduled to avoid errors, poor customer relations and
to ensure sufficient donor availability.
- May work collaboratively with the fixed site recruitment
manager to develop new leads and implement new donor recruitment
programs to ensure an increased donor base and an adequate blood
supply.What we need from you:
- High school diploma or equivalent required.
- Minimum one year of telephone and customer service or
telemarketing experience required.
- Sales experience preferred.
- Experience meeting sales quota preferred.
- Face to face experience preferred.
- Outbound calls experience preferred
- Computer experience, excellent customer service and
problem-solving skills required.
- Effective verbal communication skills, the ability to work with
potentially difficult customers, and comfort working in a
fast-paced environment required.
- Experience with making sales quotas preferred.What's In It For
You?We take care of you, while you take care of others. As a
mission-based organization, we believe our team needs great support
to do great work. Our comprehensive benefits help you in balancing
home and work. With our resources and perks, you have amazing
possibilities at the American Red Cross to advance the learn.
- Medical, Dental Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO + Holidays
- 401K with 4% match
- Paid Family Leave
- Employee Assistance
- Disability and Insurance: Short + Long Term
- Service Awards and recognitionDiversity, Equity & Inclusion
The American Red Cross aspires to be an organization fully
committed to diversity, equity, and inclusion by creating and
maintaining a diverse, high-performing workforce of employees and
volunteers who reflect all communities we serve; by cultivating a
collaborative, inclusive and respectful work environment that
empowers all contributors; and by leveraging diverse partnerships -
all of which helps to ensure culturally competent service delivery
supported by effective community leadership and engagement. The Red
Cross supports a variety of cultural groups for employees and
volunteers. From our Latino Resource Group, Umoja, Asian American &
Pacific Islanders, and Red Cross Pride, to the Ability Network,
Veterans+ and our Women's Resource Group, these networks provide
connections, mentoring and help give voice to important concerns
and opinions.Apply now! Joining our team will provide you with the
opportunity to make a difference every day.The American Red Cross
is an Equal Opportunity/Affirmative Action employer. All qualified
applicants will receive consideration for employment without regard
to sex, gender identity, sexual orientation, race, color, religion,
national origin, disability, protected veteran status, age, or any
other characteristic protected by law.
Interested in Volunteering?Life's emergencies don't stop, and
neither do American Red Cross volunteers, who represent more than
90 percent of our workforce to help prevent and alleviate human
suffering. You can make a difference by volunteering in a position
that appeals to you and allows you to use your unique skills and
talents. The Red Cross relies on generous volunteers who give their
time and talent to help fulfill our lifesaving mission.Visit
redcross.org/volunteertoday to learn more, including our
most-needed volunteer positions.To view the EEOC Summary of Rights,
click here: Summary of Rights
Keywords: American Red Cross, Houston , Call Center Blood Scheduler (Work from home), Other , Houston, Texas
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