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IT Site Operations Lead

Company: Royal Dutch Shell PLC
Location: Houston
Posted on: January 27, 2023

Job Description:

Where you fit inOur Projects and Technology (P&T) business exist to make the delivery of Shell's strategy and the growth of our company possible. P&T works collaboratively and in an integrated way with its business partners, to deliver value for our customers, and for Shell.We develop the advanced products and technologies Shell needs to meet customer demand. Our solutions help our partners grow the LNG, Gas and Power businesses, deepen the integration of Manufacturing, Chemicals and Trading, and maximise the competitiveness of our Upstream business.What's the role? The Site Operations Lead (SOL) acts as the main business rep of the IT organization at a specific site or group of sites (New Energies in the Americas) towards business organization and Infrastructure suppliers.This role is accountable for maintaining close contacts with the user groups, business teams, including application portfolio teams, to identify structural IM&IT issues and to receive their feedback on the delivery of infrastructure services. SOL is responsible of the site integrity and services acts as the business representative for problem, request and change management process. The SOL activates the wider Upstream SOM organization to address structural operational IT issues and/or handle upcoming business requirements.Accountabilities:

  • Accountable for safe and successful execution of activities defined as HSE critical, identification and management of operational HSE risks and the development of an enhanced HSE culture, particularly by steering and influencing the suppliers and working with other stakeholders e.g. Facilities Management.
  • Managing the relationship with the business, ensuring demand and new/changed requirements are identified and reported to the correct Business facing SOM.
  • Assuring services are delivered according to SLA, reporting deviations from agreed targets, collecting feedback from the users and reporting the user experience and Escalating serious service incidents that threaten business continuity with the Integration Managers in SOM Service Integration department, assisting with incident and problem resolution.
  • Acting as a focal point for IM&IT changes impacting the user community within their scope, assessing the impact of the change on the business environment, communicating the change with the business community and authorizing the implementation of change.
  • Participating in the Request to Pay process, ensuring service requests are approved, service receipts are confirmed and payments are authorized.
  • The SOL requires advance skill in Troubleshooting. Networks and end user equipment
  • Owning the local assets inventory, local spend and be the contract holder for local contracts required for service delivery.
  • Shape consumer demand and uphold the demand policies.
  • Ensuring security and compliance activities are executed in line with compliance requirements.
  • Provide quarterly input on the supplier confidence survey, including backing information to justify the scores.
  • Ensuring the onsite services delivery provide the contracted services and provide quarterly feedback on their performance.
  • SOL is responsible for new Company acquisition onboarding process and transition to support for projects.What we need from you?
    • Must have legal authorization to work in the US on a full-time basis for anyone other than current employer.
    • Preferably a Bachelor's Degree with a degree related to IT
    • Minimum of 5 years' relevant experience.
    • Preferably with CCNA or other Network certifications.
    • Strong communication skills.
    • Good analytical skills.
    • Preferable with broad understanding of the Upstream business.
    • Extensive experience in IT project management.
    • Evidence of strong relationship and influencing skills with people at all - - - - levels in the organization and in diverse cultures.
    • Ability to work with other disciplines in a global environment, and to bridge technical, commercial and IM/IT skills.
    • Ability to communicate with and understand the needs of non-technical internal clients.
    • Strong organizational skills and manage remote IT resources as well as coordinate regional resources and initiatives.COMPANY DESCRIPTIONShell is a global group of energy and petrochemicals companies with over 90,000 employees in more than 70 countries and territories. In the US, we have operated for over a century and are a major oil and gas producer onshore and in the Gulf of Mexico, a recognized innovator in exploration and production technology, and a leading manufacturer and marketer of fuels, natural gas and petrochemicals. We deliver energy responsibly; operate safely with respect to our neighbours and work to minimize our environmental impact. We are in search of remarkable people who will thrive in a diverse and inclusive work environment to deliver exciting projects locally and globally. People who are passionate about exploring new frontiers. Innovators and pioneers. People with the drive to help shape our future. Because remarkable people achieve remarkable things.An innovative place to workThere's never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.Join us and you'll add your talent and imagination to a business with the power to shape the future - whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.An inclusive place to workTo power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we're nurturing an inclusive environment - one where you can express your ideas, extend your skills and reach your potential---
      • We're creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply and we'll take it from there.
      • We're closing the gender gap - whether that's through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
      • We're striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
      • We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.A rewarding place to workCombine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.We're huge advocates for career development. We'll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

Keywords: Royal Dutch Shell PLC, Houston , IT Site Operations Lead, Other , Houston, Texas

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